Job Description
Responsibilities:
1. Conduct guest arrivals and departures.
2. Confidently provide personalised, proactive guest service
3. Impart your knowledge and recommendations about the hotel, its facilities and the local area including restaurants and attractions;
4. Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards.
5. Maintain professional, open and honest communication to assist guests and make accurate bookings.
6. Ensure that all daily tasks are completed accurately and in a timely manner;
7. Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures;
8. Ensure guest queries and complaints are handled efficiently and effectively;
9. Manage the Reservations system in order to maximise bookings, availabilities and revenue streams
10. Reconcile daily finances and reporting statistical and financial information
11. Assist in general administration duties in the Front Office department and general duties across the Housekeeping, Maintenance and Food and beverage departments as required.
12. Work unsupervised and exercise initiative
Qualifications
To be successful
13. Minimum 2yrs Hotel experience
14. Demonstrated experience in Front Office Operations
15. Strong problem-solving skills
Additional Information
Join our positive and vibrant team and be rewarded with these team benefits:
16. Ticket Restaurant
17. Discounts on accommodation across all Minor Hotel brands
18. Discount when you visit any of our restaurants, cafes and bars
19. Career progression
20. Reward & Recognition programs