Client advisor

Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognised icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture that we cherish and nurture every day. We provide you with the opportunity to build relationships that will shape your career, your life and our famiglia. The opportunity to follow your own compass.

As part of the upcoming relocation of our Rome store, we are looking for a Client Advisor to join our team and support this exciting new phase of growth. At Stone Island we are always looking for people who share our spirit and values to drive our company forward. The Client Advisor will act as a brand ambassador, accompanying clients through the Stone Island universe while delivering authentic and elevated client experience. This role is ideal for someone with a passion for client service, product storytelling, and relationship‑building, who enjoys working collaboratively within a dynamic retail environment while contributing to the overall store performance. Preference will be given to candidates with Chinese language skills and experience working with international clientele.

Day‑to‑Day Responsibilities:

• Ensure excellent client experience while maintaining the quality standards required by the brand;
  
• Act as a brand ambassador to the store’s clientele, demonstrating strong passion and commitment to the brand while embodying brand values and vision;
  
• Welcome, advise, and support local and international clients throughout the selling ceremony, contributing to store performance while building genuine long‑term relationships;
  
• Present the Stone Island universe through storytelling around collections, fabrics, treatments, and the technical excellence that defines the brand;
  
• Provide personalized advice tailored to clients’ expectations and needs;
  
• Support store operations while ensuring after‑sales service and follow‑up with clients;
  
• Implement and maintain Company Visual standards in store, collaborating with the Visual Merchandising team and ensuring replenishment and stock management are consistently executed;
  
• Be aware of store targets and KPIs, supporting Managers in promoting a performance culture;
  
• Collaborate with the team in an effective and enthusiastic way, conveying energy and motivation in daily activities.

• Previous experience in sales roles within Fashion Retail/Hospitality;
  interest or studies in Fashion‑related courses are considered a plus – experience within Luxury and Contemporary Retail environments is an advantage;
  
• Good understanding of the luxury sector, KPIs, and product sensitivity;
  
• Service‑oriented, with strong communication and interpersonal skills, team spirit, and the ability to work independently;
  
• Reliable, punctual, and flexible;
  
• Passion for retail, client service, and the luxury fashion industry;
  
• Fluency and sophistication in Italian and English are required;
  Chinese language skillsare strongly preferred. Additional languages are a plus;
  
• Digitally awareand open to new tools, applications, and ways of working;
  
• Ability to thrive in a fast‑paced, dynamic environment.

At Stone Island we aren’t led by conventions or trends, but by our own compass. Shared values we put into practice everyday to maintain our unique culture of relentless innovation. SELF RELIANCE | SOLIDARITY | ENGINEERING MINDSET | MATERIAL OBSESSION

If you are ready to follow your compass with Stone Island, apply now!

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.