Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Overview The Sales Assistant is the first customer contact for the Commercial Team/Sales Entity and is responsible for the complete order process from lead time quotation to shipment release and delivery to the client. They support all matters related to the sales process and act as the point of contact for Operations and the Commercial Team to ensure a smooth internal process. Responsibilities Order entry for Intercompany Entities worldwide (both not connected to EDI and connected to EDI). Lead Time Quotations for standard and customized products. Initial analysis and elaboration of production feasibility against the requested delivery date. Coordinate with Operations (Production Planners, Resales Team) to define actual feasibility and alternative scheduling solutions. Provide customers with information regarding shipment, volumes, costs, transportation options and other details to define an agreed shipment plan. Coordinate with the internal shipping team to plan shipments based on volumes, payments, credit and other requirements (e.g., inspection, vessel departure dates). Compliance and viability check on documentation (e.g., Certificates of Origin, Vendor Declarations, quality aspects, possible inspection requirements) and procedures required for order handling and shipment; collaborate with Chambers of Commerce, Customs, Finance, etc. on related issues (export, trade compliance). Manage delays and postponements, including system updates and customer communication. Provide customers with shipping documentation and details (tracking, AWB, etc.). Proactively manage delivery time to optimize scheduling and contribute to achieving OTD and OTP inventory targets (including dedicated calls with customers to manage priorities and resolve problems). Other Duties Customer account codification. Organization of pre-shipment inspections (requests to inspection authorities and document handling). Technical support for simple requests and spare parts. Notifications of discrepancies on shipment. Dispute resolution and credit notes requests. Letter of credit (LC) analysis and verification of feasibility with other departments (documents, shipping instructions, due dates, etc.). Coordinate customer “Witness Test” visits on site by providing necessary support. Required Qualifications University Degree 1 year experience in similar roles Fluency in Italian and English is mandatory Contract and Location Contract: Temporary - Full Time Location: Montecchio Maggiore (VI) Benefits 2 days of smart working, company bonus and company canteen Additional Information Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and reuse. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. We aim to create a world where water challenges are met with ingenuity and dedication; where inclusion and belonging drive innovation and global competitiveness. J-18808-Ljbffr