Job Summary JOB SUMMARY/PURPOSE● Optimise the delivery lead-time, transport costs and the Quality service focusing on customer satisfaction.● Confirm availability of goods to the customers, discussing availability and collection data with the Production plant responsible.● Manage relationships with carriers and forwarders, confirming dates, checking invoices, claims and export documents.JOB SCOPE/DIMENSIONS● Contribute to the On Time In Full (OTIF) and customer satisfaction indicators● Contribute to the claims KPIs● Responsible for maintaining a safe personal environment and acting safely at all times.● Fully supports the location health, safety and environmental (EHS) programs by participating in their implementation, maintenance, enforcement and compliance with the company's programs.● To support all STEP initiatives (Saving Together through Excellence in Purchasing) and participate actively in all requested projects.KEY TASKS AND RESPONSIBILITIES● Confirm sales orders to customers after planning discussion.● Assure suppliers booking transport through TMS (Transwide), issue Delivery Notes and all related documents.● Manage the customers urgent deliveries.● Manage customer complaints in case root cause analysis impacts Supply Chain.● Keep a closer relation with Customer Service to permit customers to receive all information related to the goods status.● Send the purchase orders to suppliers, follow up these orders confirmations and also ETAs requested vs ETAs confirmed.● Control suppliers deliveries conformity, costs generated by non-conformities (quality, delay) and that these costs are re-invoiced.● Anticipate the delivery delay from suppliers and manage emergencies● Forward all necessary documents to the logistics service providers● Send input documents to the accounting department for invoices reconciliation● Manage supplier complaints● Ensure delivery and stock data reliability in software.● Provide loaders short term and midterm information of daily collections.● Follow up and monitor Supply Chain KPIs related with the function.JOB SPECIFICATIONS● Minimum 5 years of experience in a similar function● Minimum SAP Advanced user, preferably Hana version.● Bachelor or Master in international Business, Logistics and Supply Chain Management is a plus.● Strong background in all kinds of transport and export documents. Background as a customs agency or forwarder officer is an added value.● Strong interpersonal skills to collaborate with several stakeholders, Sales, Customer services, Plant staff, Finance staff and forwarders / carriers representatives.● Leadership. Able to coordinate small projects.● Speak English and Italian.Position TypeFull timeandPermanent