**Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.**
**Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.**
**Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world.**
**Duties and responsibilities**:
- Interact courteously with guests, answering all the SPA and hotel related questions
- Ensure a warm welcome to all guests at all times
- Greet all guests upon their arrival, giving new guests a tour of the SPA area and offering old guests "re-orientations"
- Organize the appointments' schedule to maximize the use of time and profitability whilst giving first importance to the guests' needs
- Communicate all messages promptly, keeping management informed as to any complaints
- Have an accurate knowledge of the SPA's software, treatments offered and all retail products
- Assist all SPA and hotel's colleagues where necessary, performing opening and closing duties
- Keep the working area clean and neat at all times
- Ensure that a high standard of service is maintained throughout the SPA at all times
- Maintain the inventory of supplies for the SPA reception's operations
- Attend all the necessary training courses, complying to all Health and Safety and Hygiene standards
**Requirements**:
- At least a 2-years experience as a SPA Concierge in a luxury hotel environment
- Reading, writing and oral proficiency in English
- Excellent telephone and organizational skills
- Good computer skills
- Professional attitude at all times, particularly with regard to punctuality and appearance
- Excellent interpersonal and communication skills
- Able to work efficiently under pressure
- Willing to be proactive and take initiative and ownership while interacting with guests and colleagues
- Willing to work on a flexible schedule, weekends and holidays
**We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.**
**All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.