Overview :
* Morgan Advanced Materials
* Our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials.
Within our business unit, we specialize in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers.
Our products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximizing the operational efficiency of wind turbines. We are proud to help generate power for billions of people, deliver water to drought-stricken regions, improve the efficiency of industrial pumps, and protect lives both on land and in the air.
Responsibilities
* Job Purpose
* To contribute to bottom line sales by increasing customer satisfaction.
* Patiently listen to customers, providing them with the appropriate information to address their needs.
* Create efficiencies in the receiving, processing, and delivery of orders to customers.
* Sales and operations planning with the operations team.
* Maintain thorough and accurate customer service records daily using the CRM, to ensure effective communication between functions.
* Investigate and resolve customer complaints quickly and patiently, including assisting customers who may have received their orders late, wrong orders, or faulty products.
* Contribute to developing a quote process and general sales process for the Martinsicuro office.
* Ensure quotes are provided and followed up with customers, and orders are processed with zero error.
Essential duties and responsibilities
* Prepare monthly sales reports, keeping an up-to-date sales plan for each assigned Key Account, with short, medium, and long-term objectives and actions to achieve targets.
* Answer customer queries and provide accurate quotes in a timely manner.
* Process transactions, enter orders, and raise invoices achieving zero errors during entry into the system.
* Ensure all sales and inventory are recorded accurately.
* Monitor records of customer interactions, transactions, and satisfaction information.
* Analyze customer-related information to create customer-oriented actions and solutions.
* Manage the end-to-end customer order process, identifying improvements to increase efficiency where possible.
* Oversee and support the handling of customer complaints.
* Ensure customer needs are always understood and acted upon appropriately.
* Study product information to acquire professional knowledge.
* Answer colleague questions, collaborating to help customers where necessary.
* This list is not exhaustive; other duties may be assigned.
Key result areas
* Processing transactions and raising invoices.
* Organizing the receiving, processing, and delivery of orders to customers.
* Providing quotes based on a clear understanding of customer needs and processing subsequent orders promptly and accurately.
* Solving customer and technical support queries quickly, keeping records of complaints, and escalating when needed.
Qualifications :
* Education & Knowledge: University education or equivalent, fluency in English.
* Knowledge of sales techniques: understanding different sales methods, models, account management, and pricing structures.
* Experience: working with customers, discovering needs, developing relationships, and evaluating satisfaction.
* Channel Management: managing distributors and agents, with indirect relationships to end customers.
* Technology & Systems: experience with CRM platforms, database software, and proficiency in Microsoft Excel and Word.
Morgan Advanced Materials is an EEO / AA / M / W / D / V Employer.
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