PpPosition Reports To: Order Handling Manager /p h3Your Role And Responsibilities /h3 pIn this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting the achievement of established targets by overseeing progress and implementing improvement actions as needed. /p pThe work model for the role is: Hybrid /p h3You will be mainly accountable for: /h3 ul liFocusing on achievement of defined targets, including inventory turnover on finished goods, requested on‑time delivery, and Net Promoter Score. /li liProcessing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products. /li liActing as the first port of call for customers’ queries and orders and ensuring the resolution of customer issues. /li liSupporting pre‑sales or after‑sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools. /li /ul h3Qualifications For The Role /h3 ul liKnowledge of international logistics and shipment processes. /li liOperational management of ADR shipments, including coordination with suppliers for the preparation and issuance of compliant transport documentation. /li liSupport in managing customs and authorization documentation. /li liAbility to enter and manage orders with strong attention to data accuracy and timeliness. /li liFamiliarity with ERP systems, particularly SAP, and with data analysis tools such as Microsoft Excel. /li liStrong focus on regulatory compliance and shipment traceability. /li liOperational reliability and accountability. /li liStrong organizational skills and ability to manage priorities effectively. /li liCross‑functional collaboration, particularly with Production and Logistics teams; responsible and detail‑oriented approach, with a strong focus on process accuracy and compliance. /li /ul h3Benefits /h3 ul liCompetitive compensation: Attractive salary packages and performance bonuses. /li liCorporate welfare: Access to a wide range of services and personal well‑being support. /li liCareer development: Structured career paths, individual development plans, opportunities for internal mobility, including international roles, technical and managerial training programs, mentoring and access to global learning platforms. /li liFlexibility and work‑life balance: Flexible working hours, hybrid work options, and a strong focus on work‑life integration. /li liEmployee support: Free services like psychological help, wellness coaching, and emotional support for employees and their families. /li liParental leave: At least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, promoting DEI values. /li liMeal allowance: Access to canteen or buoni pasto is provided to support daily lunch expenses. /li /ul /p #J-18808-Ljbffr