At 3Si, our mission is to make your world, safer. As a global leader in innovative security technology, we help businesses and law enforcement prevent and respond to crime through field-proven solutions and trusted partnerships. With over 100+ years of combined experience through our merged companies, our expertise drives measurable impact in communities worldwide.
We specialize in GPS tracking, video surveillance, and integrated response technologies that deter theft and accelerate criminal apprehension. Designed for retail, financial institutions, law enforcement, and more, our solutions combine cutting-edge tools with unmatched response capabilities. Through our exclusive DirectToDispatch™ technology, verified crime alerts are sent directly to law enforcement dispatch centers in real time—bypassing traditional third-party monitoring delays—to enable rapid, precise response when it matters most.
At 3Si, meaningful work makes a difference. We’re a purpose-driven team that values innovation, trust, and collaboration. From engineering to sales and support, every role contributes to our mission to protect communities and make the world safer. We offer a hybrid, flexible work culture, competitive benefits, and the chance to grow alongside a team of passionate, dedicated professionals.
Join us—and be part of something that matters. The Renewal Specialist serves as the operational owner of the renewal lifecycle for subscription customers. This role protects non-recurring and recurring subscriptions at key contract term renewals. The role will manage contract calendars, coordinate pricing and quoting, drive proactive customer outreach, maintain renewal accuracy, and partner cross-functionally to ensure renewals are completed on time, compliantly, and with strong customer experience.
Key Responsibilities
- Manage the end-to-end renewal process for subscription contracts.
- Build and maintain a rolling 90-, 120-, and 180-day renewal pipeline, with clear next steps, risk indicators, and renewal status updates.
- Issue renewal notices, prepare renewal quotes, and coordinate approvals, documentation, purchase orders, and customer paperwork required for timely execution.
- Partner with Sales, Customer Success, Finance, Legal, Billing, and Operations to resolve pricing, contract, entitlement, and compliance issues that could delay renewal.
- Lead proactive customer communication to confirm renewal intent, align on timing, remove blockers, and reinforce business value before contract expiration.
- Work with customer operations teams to identify and track customer usage, contract terms, service history, and account signals to identify churn risk, non-renewal exposure, co-terming opportunities, and expansion handoff opportunities.
- Support government renewals by aligning outreach and documentation to fiscal-year timing, procurement rules, funding windows, and agency approval workflows.
- Maintain complete and accurate renewal records in CRM/ERP systems, including contract dates, quote status, customer contacts, forecast notes, and renewal outcomes.
- Provide weekly reporting on renewal pipeline, at-risk accounts, forecast changes, renewal attainment, and root causes of churn or delay.
- Standardize renewal playbooks, templates, and internal handoffs to improve cycle time, accuracy, and customer experience over time.
- Escalate renewal risks early and recommend operational actions to improve retention, reduce missed expirations, and tighten revenue predictability.
Qualifications
- 5+ years of experience in renewals, customer operations, customer success operations, account coordination, contract administration, or a similar recurring-revenue role.
- Experience supporting B2B SaaS, subscription, or service-based businesses with recurring contracts.
- Strong working knowledge of CRM and ERP systems; Salesforce and/or NetSuite experience preferred.
- Demonstrated ability to manage multiple contract timelines, stakeholders, and dependencies with strong attention to detail.
- Strong written and verbal communication skills, including customer-facing follow-up, internal coordination, and executive-ready status reporting.
- Comfort working with quotes, contract terms, purchase orders, and basic commercial constructs such as term dates, co-termination, uplifts, and entitlement changes.
- Experience working with government, law enforcement, education, or other regulated accounts is preferred.
- Ability to work cross-functionally, solve process issues, and operate with urgency in a deadline-driven environment.
- Excellent written and verbal communication skills with a high level of professionalism in customer-facing interactions.
Additional Comments
- This position is remote; however, candidates residing in or near Phoenix, AZ or Malvern, PA are preferred for hybrid work opportunities
- Comprehensive benefits package including medical, dental, vision, life insurance, short- and long-term disability starting on your first day
- 401(k) retirement savings plan with company match
Salary range: $62k - $72k per year plus premio