PAre you a connector, a facilitator, and a natural team booster who can bring harmony to chaos while keeping people smiling? Then this role is made for you. /ppbr / /ppBased at our Rome HQ, you’ll work closely with the Lover of Sales and Customer Care, supporting and coordinating the daily operations of a high-energy team that connects our guests (B2C), our partners (B2B), and all our Squares across Italy (and beyond!). You’ll play a key role in shaping smooth processes, strengthening relationships, and helping our teams reach their goals — with a good dose of Yellow flair.br / /pWhat You’ll Be DoingulliSupport the Lover in coordinating and aligning the Sales Customer Care team’s daily and weekly tasks /liliEnsure smooth and timely communication between team members and across departments /liliMonitor the quality and consistency of communications with B2B partners (schools, tour operators, agencies) and B2C guests /liliReview team workflows and identify opportunities to improve internal processes and tools (CRM, email templates, reporting, etc.) /liliSupervise team KPIs and report on performance metrics and customer feedback /liliHelp onboard and train new team members, sharing best practices and team rituals /liliStep in when needed to support team members during peaks (bookings, group coordination, reviews)br / /li /ulWhat You Bringulli2–3 years of experience in sales, hospitality, or customer care, ideally with team coordination responsibilities /liliFluent in Italian and English (C1 level); knowledge of other languages is a great plus /liliStrong communication and interpersonal skills, with a knack for building trust across teams /liliExperience working with digital tools such as PMS (Clock), CRM, OTA extranets, Google Workspace, and (nice to have) channel managers /liliGreat organizational mindset — you love a good dashboard, follow-up system, or internal playbook /liliA coaching spirit: you’re eager to help others grow and improve /liliAvailability for full-time work at our Rome HQ (with 1 remote day per week)br / /li /ulWhat You GetulliFull-time contract – 3rd level CCNL Turismo /lili40 hours/week on a rotating Monday–Sunday schedule /lili€8/day meal vouchers /liliYellowCredits /liliA workplace that’s international, vibrant, and anything but ordinary /liliSpace to grow: we support internal mobility and professional development /liliA passionate team that shares values, goals, and good energy /li /ulpbr / /ppSounds like your kind of role? /ppSend us your CV at and tell us what excites you about being part of the Yellow Sales Care crew! /p