Lead Customer Success Engineer' Spanish and Italian speaker Your role at Dynatrace - Constantly go above and beyond to serve our customers and be a shining' standard-setting example of our Core Values. - Triage' diagnose' and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations. - Strategize on the overall technical objectives and long-term goals of the team. - Provide advice and guidance as the subject matter expert to ensure successful ongoing usage' adoption of the product' and foster growth of the customer's footprint. - Be the customer's advocate by knowing their goals and use cases' then suggesting process improvements' product adoption' configuration' and additional features to meet their requirements. - Provide web-based training to user groups to support organizational adoption. - Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes. - Providing coaching to TAMs to help them grow in their technical knowledge and personally. - Function as a frontline technical resource for ", best practice", and informal customer questions. - Engage with customer support as a customer advocate to ensure speedy resolution of customer issues - Engage with Product management as the customer advocate on product roadmap discussions. - Participate and prepare for Monthly and Quarterly Business Reviews with customers. - Maintain current functional and technical knowledge of Dynatrace products and services. - Help to document best practices in developing and using Dynatrace Partner with support engineers' PM' and R&, D to help customers and account teams to speed resolution. - Help communicate' escalate and advocate on behalf of the customer. - Provide insights' advice' and 'street credibility' with technical teams to understand technical issues and possible workarounds. - Help customers and account teams to understand support ticket trends/themes to be used to develop success plans' enablement advice' etc. - Have deep understanding of customers' infrastructure' architecture' and business/regulatory requirements to speed up resolution. What will help you succeed - Bachelor's degree in Computer Science' Information Technology' or equivalent work experience - 6 years of related work experience - Experience working with large enterprise customers' including executive leadership - Demonstrated ability in leadership' mentorship' and organizational behavior - A track record of going above and beyond for your team and customers - Ability to manage executive relationships and discussions (VP/CxO) - Must have exceptional English ' Spanish and Italian written and verbal communications skills - Exceptional organizational and teamwork skills' and the ability to act fast and responsibly - Impeccable time management skills and an ability to self-direct - Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies' methodologies' frameworks' and 3rd party technologies related to Dynatrace - Willingness to learn new technologies and resolve complex technical issues - Professional Level Dynatrace certification (or get certification within six months) - Two or more industry-relevant Associate Level certifications (AWS' Azure' k8s' ) - Strong technical understanding and experience in SaaS industry - Knowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack' OpenShift' AWS' Azure' Google Cloud' Cloud Foundry' Kubernetes' SAP' etc. - Web and application server technologies such as Apache' IIS' WebSphere' WebLogic' and JBoss Server/Server-side technologies such as Java Servlets' PHP' HTML' CSS' JavaScript' and Ajax - Mobile application technologies such as iOS and Android Webkit DevOps toolchain applications such as Ansible' Jenkins' Chef' Puppet' etc. - CMDB/ITSM Technologies/platforms such as ServiceNow and BMC - Must be customer service oriented and believe in teamwork' collaboration' adaptability &, Initiative - Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers' including AWS' Microsoft' and Google Cloud' and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies' including our own Davis hypermodal AI' to help our customers modernize and automate cloud operations' deliver software faster and more securely' and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards