Join a team recognized for leadership, innovation and diversity Honeywell is looking for a Sr Customer Success Representative for our Honeywell Notifier Fire Alarm division for San Donato Milanese site. Honeywell Fire Alarm is a strategic business unit inside of Honeywell's Global Building Technologies Business. Notifier is the largest manufacturer of engineered fire alarm systems with over 400 distributors worldwide and regional support operations on every continent helping to ensure we provide the flexibility and options business needs. Are you ready to help us make the future? When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. As a Sr Customer Succes Representative here at Honeywell, you will play a crucial role in ensuring the success and satisfaction of our CLSS customers in Italy. You will be responsible for building strong relationships with customers, understanding their needs, and providing them with exceptional support and service. Your goal will be to accompany the customer across all CLSS touch points, from placing the license orders to commissioning the system. You will report directly to our Product Demand Generation Leader and you'll work out of our Italy location, with missions in the Iberian region if needed, on a hybrid work schedule. Key requirements: Serve as the main CLSS point of contact for the assigned Countries, building strong relationships and ensuring their success. Understand CLSS customer needs and goals and provide tailored solutions and recommendations. Address customer issues and concerns in a timely and effective manner to ensure satisfaction. Collaborate with cross-functional teams to deliver on customer commitments and drive customer success. Identify opportunities for customer expansion and upselling of products and services. Provide CLSS product training and support to customers to maximize their utilization and adoption of our solution. Key skills and qualifications Minimum of 5 years of experience in customer facing technical and commercial roles, WAN / LAN network full proficiency, Cloud solution and professional software applications. Fluency in Italian and English. Spanish is a plus. Strong customer focus and ability to build and maintain relationships. Excellent communication and interpersonal skills. Proven track record of driving customer satisfaction and retention Bachelor's degree in IT Engineering, or a related field. Experience in the building automation industry or a similar technical field. Knowledge of Honeywell's Building Automation products and solutions Our offer A culture that fosters inclusion, diversity, and innovation in an international work environment Market specific training and ongoing personal development. Experienced leaders to support your professional development If this is your dream role, then we'd love to hear from you. Equal opportunity statement We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future TheFutureIsWhatWeMakeIt Additional Information JOB ID: HRD906712 Category: Sales Location: Via Grandi 22,San Donato Milanese,MILANO,20097,Italy Exempt Global (ALL)