Sidel is looking for a Field Service Engineer (FSE) specialized on Mechanic; the main focus is the following: Perform Installation, start‑up, commissioning and test of the Sidel Equipment supplied to customer sites; Perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel’s equipment installed at customer sites. Finally, a good understanding of the customer needs is to be developed to provide objective advice and to ensure customer satisfaction.
Your Mission
* Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications;
* Operate on Mechanical systems, HMI for regular activities and troubleshooting as per Standard Operating Procedures.
* Execute basic electrical work (e.g. cable wiring)
* Properly handle, check and transfer equipment non-conformities;
* Prepare Job Progress Chart and technical reports in reference to carried‑out activities;
* Ensure ultimate internal and external customer satisfaction;
* Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules and customer rules;
* Coach junior colleagues on the on‑site behavior, technical activities, troubleshooting and reporting deliverables;
* Report to the ISM for team site activities.
Your Profile
Education Qualifications and Language Requirements
* Technical professional qualification or Bachelor degree in Engineering as a plus;
* English fluent, written and spoken;
* Other foreign language as per regional allocation is a plus.
Professional Qualifications and Experience
* At least 5 years of experience in field activities;
* Experience in the beverage industry;
* Consolidated technical background on Mechanic;
* Knowledge of Sidel Portfolio is a plus;
* Aseptic knowledge is a plus;
* Availability to travel (Up to 90% Italy and Internationally, mainly Europe).
Key Leadership Behaviours
* Managing and measuring Work;
* Process Management;
* Problem Solving;
* Action Oriented;
* Peer Relationships.
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