Brand Ambassador
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- - Excite and install passion and pride for the brand.
- Embody the brand image for customers and the store team and have a strong understanding of the brand DNA.
- Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines.
General Store VM / Client Management
- - Reflect the visual merchandising guidelines promoting the brand image.
- Enhance customer service standards in store to ensure the best client journey.
Sales / Business Monitoring
- - Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand.
- Build and maintain a relationship with them.
- Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets.
- Process the sale in a confident and professional manner.
- Drive product knowledge by keeping up to date with fashion trends.
- Update yourself on all product lines through research.
- Ensure all Company policies and procedures are attended.
- Support control and management of stock.
Team Management / Back Office
- - Lead the team through morning briefings, objective setting, training and direct coaching together with the UK Retail Manager.
- Create a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiency.
- Ensure all Company policies and procedures are adhered to.
- Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns.
- Evaluate the performance of each Sales Associate and provide constant feedback to ensure results.
- Responsible for the day to day needs of the business and administration.
- A minimum of 3 years’ experience in sales in a luxury, high fashion environment.
- Experience in selling RTW / LG.
- Passion for fashion and sales.
- A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience.
- Excellent personal presentation – a KENZO Brand Ambassador.
- Understanding of Retail KPIs.
- A fluent level in English is essential and additional languages are an advantage. xlwpduy
Position is open to people with disability.