Overview Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions. The Role The Credit & Collections Manager oversees the entire credit and collections department, developing strategies to improve credit operations and financial liquidity. They also handle negotiations with high-risk customers and manage relationships with credit reporting agencies. Responsibilities Credit Management: Develop and implement credit policies and procedures; evaluate creditworthiness of potential customers; approve or deny credit applications; monitor credit limits and terms for existing customers; negotiate payment plans with delinquent customers; analyze credit data and provide recommendations for improvement; communicate credit decisions to relevant departments. Collections Management: Oversee collection activities and strategies; monitor and report on delinquent accounts; establish and maintain relationships with collection agencies; handle escalated customer inquiries and complaints; review and approve write offs and adjustments; develop and implement collection policies and procedures; conduct regular training for collection staff. Reporting and Analysis: Prepare and present reports on credit and collections performance; monitor and analyze trends in credit and data collections; identify areas for improvement and implement solutions; forecast cash flow and provide recommendations for improvement; collaborate with other departments to improve credit and collections processes; ensure compliance with relevant laws and regulations. Relationship Management: Establish and maintain relationships with key stakeholders; collaborate with sales and customer service teams to resolve credit and collections issues; communicate with external parties such as banks and credit bureaus; attend industry events and network with other credit and collections professionals; maintain a positive and professional image for the company. Team Management: Lead and manage a team providing guidance, feedback and support; set goals and KPIs for team members and monitor performance; foster a positive and collaborative work environment. Qualifications Bachelor’s degree in Finance, Accounting, Business or a related field; At least 7 years experience as credit & collection specialist; Experience as a people manager would be preferred; Planning and Scheduling: proficiently create project plans, define milestones and establish timelines; ensure that tasks are well organized and aligned with strategic objectives; Budgeting: skillfully manage project budgets, allocate resources effectively and monitor expenses; make informed decisions to optimize financial outcomes; Resource Allocation: allocate personnel, tools and other resources efficiently to achieve project goals; balance competing priorities and adaptation as needed; End to End Project Management: lead improvement projects from initiation to completion; monitor progress, address challenges and ensure timely delivery of measurable results. Preferred Qualifications: professional certifications such as Certified Credit and Risk Analyst (CCRA) or Certified Credit Executive (CCE). Location LOCATION: Lainate (MI) Experience Required Experience: Manager Key Skills Accounts Receivable, Biochemistry, Administration Support, Administration And Secretarial, Architecture Employment Type Full-Time Vacancy 1 J-18808-Ljbffr