At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ The Services Account Representative is the main customer contact for operational Services business matters. This includes facilitating service sales growth ambition through account management, sales opportunity analysis, management of service contracts, service coordination and customer support. Offering quality service with innovative solutions, looking to drive excellence in customer satisfaction. A SAR can be dedicated to a specific Key Account or be a member of a team covering a geographical area. The SAR can independently lead a defined account/s (non-Key Accounts) in agreement with Services AM. The position can be based in Rubiera (or in Monza). What you will do: as a Services Account Representative, you will: - Participate with input to the preparation of the sales strategy including Services KA Plan by using internal and external data sources - Lead analysis and follow up sales opportunities and promote services based on customer information, together with Services KAM and Services AM - Participate in customer relationships from an operational perspective and transactional sales through structured communication - Participate in analysis and follow-up customer satisfaction results together with Services functions - Lead communication and planning with customers for service and maintenance events, permanent solutions and mandatory re-building kits - Participate in preparation of service contract execution and confirm resources for delivery of services and service delivery control - Lead coordination and follow-up Service Contract execution and Service Contract fulfilment, participate - Lead customer inquiries, respond and channel it into the organisation including technical issues - Lead customer related master data updates and ensures accuracy to drive transactional sales and service business We believe you have: You already gained experience with customers: ideally you worked at least one year in customer facing environment. Experience in sales, key account management is highly valued. To be successful in the role you should have SAP knowledge. You are a team player, you have good communication and collaboration skills You are also pro-active in your work and have an open-minded personality. Job Title TS-Administration Expert G If you are excited for a new adventure at Tetra Pak, please submit your resume in English through myLink. This job posting expires on 15 July