Music enthusiasts unite! We're seeking a dedicated and charismatic Cultural Ambassador to join our team as the first point of contact for Italian-speaking users.
About the role:
We're looking for someone who embodies exceptional communication skills, a passion for music, and a knack for providing top-notch support. As a Cultural Ambassador, you'll be responsible for:
- Responding to customer inquiries in Italian via phone, email, and chat
- Assisting users with questions related to music streaming, account management, and platform features
- Documenting all customer interactions and resolutions in our CRM system
- Collaborating with internal teams to address user feedback and improve service quality
- Providing information about new features and updates to enhance user experience
- Engaging in training sessions to remain updated on platform changes
Requirements:
To succeed in this role, you'll need:
- Fluency in Italian and English, both written and verbal
- Previous experience in customer support, preferably in the music or digital content sector
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A proactive approach to customer satisfaction
- Able to manage multiple inquiries in a fast-paced environment
- Familiarity with customer support tools and platforms
Premio points if you have:
- Experience working with music streaming services
- A background in linguistics or cultural studies
- A passion for staying up-to-date with industry trends
📌 Cultural Ambassador
🏢 beBeeSupport
📍 Agrigento