About us About us : Sisal was founded on the dream and insight of three sports journalists in 1945, and was the first Italian company to operate in the gaming and betting industry as a government licensee. Sisal is now part of Flutter Entertainment plc, the world’s largest online sports betting and gaming operator with a portfolio of globally recognized brands and a constituent of the FTSE 100 index of the London Stock Exchange. The company’s commitment to building a more responsible future rests on a sustainability strategy with long-term objectives to affirm Sisal as a leader in Responsible Gaming, an innovative and sustainable company and an exemplary work environment. What you’ll do You will join the team of Service Design & User Research, and in particular in the Experience Design Team reporting directly to the Service Design & User Research Advisor. Who you are You have at least 4 years of experience running and managing other through Service Design & User Research activities. You have a degree in Service Design, IxD Design or similar. You have very good project management skills and ability to manage several projects at once. You are able to manage large groups of people with different background and seniority. You are flexible and resilient under pressure, and proactively identifying new solutions / opportunity when something changes and does not stick to the original plan. You are proficient in English and Italian, both spoken and written. Preferred Experience in managing Excel data Experience in managing Digital Analytics Experience in behavioural analysis What we offer you / you can expect from us Permanent contract Hybrid work Company-Owned Devices: Apple MacBook PRO and business mobile phone Meal Allowance Supplemental Health Insurance Looking for a role that can support your learning and career goals: Psychological well-being: online meditation courses, medical online service, counselling service thanks to the support of certified psychologists and coaches Continuous learning for soft and hard skills (e.g., learning platform, trainee bootcamp) Support for parents, children and financial aid for mothers Location : Milan, Italy Li-Hybrid, Li-Onsite J-18808-Ljbffr