Overview
Are you passionate about exploring life and materials at molecular, cellular, and microscopic levels? Do you want to create solutions that improve the world?
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity and customer success in life science molecular research, in applied and pharma applications, in microscopy and nanoanalysis, and in industrial applications, as well as in cell biology, preclinical imaging, clinical phenomics and proteomics research and clinical microbiology.
Today, worldwide more than+11000 employees are working on this permanent challenge at over 90 locations on all continents.
For our Italian Team within the Analytical X‑Rays division, we are looking for a highly skilled and experienced Service and Support Engineer to join our team.
Responsibilities
* Function: The function of the Service and Support Engineer is to provide expert hands‑on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault‑finding and customer support for the Bruker AXS product line including X‑ray diffraction, X‑ray fluorescence, and single crystal X‑ray diffraction.
* Objectives: The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focussed engineering and technical support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.
* Duties: Working as a member of the Service Team involved in the installation, maintenance, service and technical support of our range of instrumentation, duties will include:
o familiarisation with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory
o liaise with customers and colleagues in the site planning process prior to installation
o inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
o carry out breakdown and planned maintenance at customers’ sites
o provide technical support and assistance to customers and to colleagues, either directly or by remote diagnosis
o carry out procedures necessary to validate systems to certifiable standards
o provide technical input to the sales team on non‑routine sales cases
o frequent travel within Italy, and occasionally abroad is an essential part of the job
o Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is a pre‑requisite
o Duties will be carried out mainly in Italy, with an occasional requirement to provide field service support on customers’ premises abroad or at the factory
* Reporting: The position reports to the BAXS Service Team Leader, who will agree expectations, offer guidance as necessary and provide framework support. Day‑to‑day priorities will be set by the Team Leader.
* Location: The position is remote, with Milan as the company’s main office. The selected candidate should be based in a location that allows convenient travel to customers across Italy, as well as occasional trips to our factories abroad.
* Continuous Learning: Participate in factory training courses and stay updated on new and existing product features and software.
Qualifications
* Education: Qualification in electronics. Qualified technician/technical engineering or similar relevant education.
* Experience: Proven experience in field service engineering, preferably with X‑ray‑related products. Solid technical and/or scientific background gained in industry or academia
* Technical Skills: Strong knowledge of hardware and software installation, maintenance, and repair.
* Language Skills: the ability to communicate effectively at all levels with good spoken and written Italian and English is a must. Further languages like Spanish and German are nice‑to‑have.
* Skills: Excellent communication and interpersonal skills. Ability to work independently, organized, and efficiently. Flexible attitude towards working hours.
* Other Requirements: Positive attitude and professional appearance.
* Valid driver’s license and passport. No visa restrictions preventing travel abroad
* Willingness to travel extensively throughout Italy (at least 80%) and occasionally abroad.
* Professional and confident manner with an open‑minded personality to build relationships by inspiring trust and confidence.
* The ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
* Self‑motivation and a willingness to work with others toward a shared goal
* Open at continual learning in an advancing technological area
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