* Salary: Negotiable
* Location: Milan, Metropolitan City of Milan, Italy
* Contract: Permanent
* Industry: Transformation & Change Management
* Contact: Martina Antonacci – Martina.Antonacci@oliverjames.com
An international insurance and financial services group is seeking a Change & Engagement Manager to join its central Operations & IT division.
Acting as a strategic connector across IT, Core Platforms (including AI), Data, HR, and Business Functions, you will ensure change initiatives are effectively communicated, adopted, and measured across the organization.
Key Responsibilities
* Lead the Change & Adoption workstream within the Operational Excellence strategy.
* Design and execute change management plans for process, platform, and data transformation initiatives.
* Partner with IT teams to ensure changes align with ITIL and operational excellence principles.
* Collaborate with HR and Internal Communications to drive upskilling, engagement, and awareness.
* Engage with business stakeholders to promote understanding and adoption of new tools and processes.
* Support the introduction of AI/self-help tools as part of the transformation journey.
* Act as an advisor to senior leaders, providing insight on change impacts and stakeholder engagement.
* Foster a culture of collaboration, communication, and continuous improvement.
Requirements
* 5+ years’ experience in Change Management, Communications, or IT Transformation within an international, complex organization.
* Solid understanding of ITIL and digital transformation frameworks.
* Proven ability to influence cross-functional teams and senior stakeholders.
* Experience collaborating with HR and Communications functions to drive adoption.
* Familiarity with digital learning tools, adoption platforms, and stakeholder engagement methodologies.
* Fluency in English (C1 level); additional European languages are an advantage.
Preferred Certifications
* ITIL Foundation or higher
* PROSCI, PMP, or equivalent change management qualification
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