Be an inspirational Ambassadeur in the Housekeeping leading by example through enthusiasm and guidance. Being a proud Ambassador of Pitrizza actively commercialising the Maison. He/She ensures continual improvement of the housekeeping department, plans organizes, develops, co-ordinates, executes and administers the areas directly under his/her supervision.
He/She supervises ambassadors and produces budgets, reports for all housekeeping operations.
The Director of Housekeeping is a key point of contact for our guests because (he/she) is very visible.
General Operations
* Elevates the guest experience by ensuring all housekeeping duties are performed to the highest hotel standards.
* Leads daily housekeeping activities, ensuring every Ambassador consistently delivers exceptional service.
* Analyzes key data to prepare reports and budgets, driving efficient operations and resource allocation.
* Guarantees every occupied room is impeccably cleaned and prepared daily, exceeding guest expectations.
* Maintains exceptional standards by implementing a rigorous daily inspection program for guest rooms, back of house, and public areas.
* Manages Private Bar inventory, ensuring amenities are consistently stocked for guest convenience.
Human Resources
* Actively builds a strong team culture by participating in HR events, recruiting top talent, and seamlessly integrating new Ambassadors to uphold service standards.
* Collaborates with Learning & Development to design and deliver impactful training programs that enhance skills and ensure operational excellence.
* Empowers Ambassadors by setting clear goals, providing regular performance appraisals, and offering constructive feedback for professional growth.
* Cultivates a positive and supportive work environment by addressing concerns, resolving conflicts, and fostering open communication through an open-door policy.
Policies and Procedures
* Represents the Maison with excellence through impeccable grooming and adherence to CB Living standards.
* Ensures operational efficiency and safety by consistently following Ambassador Handbook guidelines, departmental policies, and emergency procedures.
* Connects with the Maison's purpose by developing a deep understanding and embodiment of the organization’s mission, vision, and values.
* Elevates the guest experience by professionally resolving complaints, adhering to Maison policies, and exceeding expectations.
A personality, a profil, an expertise....
You will report to the Room Division Manager & dotted Line to General Manager and have a hierarchical role vis-à-vis your Department Heads. You will manage by example, inspiring and motivating the team, encouraging them to make decisions based on the brand values.
Your passion for the job, your autonomy, your attention to details and your empathy will enable you to carry out your assignments with excellence.
The priority of our hotel and all our staff is to provide a high-quality service in line with our standards.
You speak Italian and English and have already 2 years of experience in a similar position. Proficient in Microsoft Office, particularly Excel, and knowledgeable in hospitality software such as Opera Cloud, Unifocus and Material Control.
The permanent position is based in Sardinia.
This offer is open to people with disabilities.
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