Ph3Who We Are /h3 pAt JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line‑haul transportation, last‑mile delivery, bulky items logistics, cold chain, and cross‑border operations, ensuring speed, reliability, and precision at every stage. /p h3Our Global Reach /h3 pJINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square metres of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. /p pLearn more about who we are and what we do: /p h3What We Offer /h3 pJoining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people‑first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast‑evolving industry. /p h3About The Team /h3 pYou’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high‑quality results in a fast‑paced, dynamic environment. /p h3Role Overview /h3 pWe are looking for a bstrategic, data‑driven, and execution‑focused Service Provider Operations Manager /b to lead the end‑to‑end lifecycle management of our service provider ecosystem. This role sits at the intersection of bcorporate strategy, operations, and cross‑functional collaboration /b, with the objective of building a high‑performing, scalable, and efficient service provider network. You will play a key role in driving bservice quality, operational excellence, and platform‑provider synergies /b, while ensuring alignment with business priorities and market dynamics. /p h3Key Responsibilities /h3 ul liService Provider Lifecycle Management System Development /li liDesign and implement scalable frameworks covering the full lifecycle of service providers: sourcing, onboarding, capability integration, evaluation, and offboarding /li liEstablish robust assessment, performance benchmarking, and elimination mechanisms to ensure consistent service quality /li liLead service provider acquisition strategies aligned with business growth and operational needs /li liOperational Strategy Execution /li liTranslate corporate strategy and market trends into short- and long‑term operational roadmaps /li liAnalyze business needs and ensure optimal resource allocation between service providers and business lines /li liDrive operational initiatives to enhance commercial performance, efficiency, and scalability /li liService Quality Performance Optimization /li liBuild and manage data‑driven monitoring systems to track service provider performance (KPIs, SLAs, cost efficiency) /li liConduct regular performance reviews and operational analysis to identify improvement levers /li liLead continuous improvement initiatives including training, capability development, and process optimization /li liImprove service quality, cost control, and end‑user satisfaction /li liCross‑Functional Collaboration Stakeholder Management /li liCollaborate closely with Product, Technology, Operations, and Customer Service teams to optimize platform functionalities and execution processes /li liAct as the key point of contact for service providers, ensuring strong partnerships and effective issue resolution /li liDrive alignment across departments to ensure smooth operations and efficient service delivery /li liMarket Intelligence Innovation /li liMonitor industry trends, competitor strategies, and market dynamics to inform operational decisions /li liAnalyze business data and user needs to identify growth opportunities and optimization areas /li liExplore and implement innovative collaboration models to strengthen the service provider ecosystem and competitive positioning /li /ul h3Ideal Profile /h3 ul li4–8 years of experience in operations, vendor management, or partner ecosystem management, ideally in logistics, e‑commerce, or platform environments /li liStrong analytical and data‑driven mindset, with the ability to translate insights into actionable strategies /li liProven experience in managing large‑scale service provider or vendor networks /li liExcellent stakeholder management and cross‑functional collaboration skills /li liStructured, proactive, and solution‑oriented with a strong focus on execution and continuous improvement /li liAbility to operate in a fast‑paced, international environment /li /ul h3Why join us? /h3 ul liPlay a key role in building and scaling a strategic service provider ecosystem /li liWork at the heart of operations, strategy, and innovation /li liDrive tangible impact on business performance and customer experience /li /ul h3Ready to apply? /h3 pTake the next step in your career, apply now and explore the opportunities we have to offer. /p pAt JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal‑opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. /p /p #J-18808-Ljbffr