Posizione
La posizione è aperta all’interno del team di Generali Italia. Il candidato farà parte del team di Quality Management del Global Command Center (GCC), all’interno della divisione GOSP Infrastructure Operation.
Responsabilità
* Process analysis, design and reporting:
o Analyze, define, document and deploy process rules, procedures, KPIs (efficacy, efficiency, quality of execution) on IT Service Management processes
o Design and implement reports (KPIs volumes and trends, …) and dashboards (online/offline)
o Build effective presentation decks for GOSP C-level Leadership
* Continuous improvement:
o Analyze and document data and KPIs trends, defining the needed corrective actions, eventually identifying AIOps requirements
o Develop business cases for the identified corrective actions and initiate related projects, as needed
o Define, manage and maintain the improvements’ action plans with all the stakeholders involved, eventually escalating activities to the appropriate leadership levels
o Organize improvements plan review, document action plans status reporting
* Communication management:
o Define and maintain the GCC communication plan, regarding GCC department updates impacting other stakeholders
o Define and deploy internal training and awareness sessions as part of the GCC communication plan or as part of the identified improvement actions involving other stakeholders
Qualifiche richieste
* Proactive, autonomous and driving approach
* Extensive experience in IT Operation Service Management with a large knowledge of related IT Service Management practices, specifically as Incident Coordinator and Problem Owner. Experience in Major Incident coordination or Crisis management would be a plus
* IT Technical Operation and development background
* Strong attitude to define fact‑based improvements, both on processes and technologies
* Ability to define and implement reports, define and monitor KPIs and identify needed improvements
* Multiyear experience in managing projects
* Fluent in English (B2 minimum required)
* Outstanding communication and presentation skills
* Expert in IT Service Management and Project Management
* Expert in creating reporting and PowerPoint deck for C‑level
* Proficient in data reporting implementation and data analysis tools
* Proficient in productivity and collaboration tools
* Very good knowledge of IT systems and networks architectures and operation
* Available to work remotely with colleagues distributed across Europe
Località
Questa opportunità è disponibile nelle seguenti città: Milano, Mogliano Veneto, Roma.
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