The ideal candidate is passionate about hospitality and comfortable with challenges. He/she should have exceptional taste and exemplary customer service skills.
The Maîtreruns the dining room operations. As well as managing the work of the front of the house brigade, he/she is also responsible for customer relations and for ensuring that customers receive impeccable service at all times.
He/she reports to the Restaurant Manager.
Main duties & responsibilities:
* Anticipate guests' needs and handle guest complaints, providing an excellent and personalized guest experience in line with our service standards
* Cooperate with the Restaurant Manager for staff development; manage staff in everyday operations according to our standard and procedures
* Anticipate guests needs and handle guest complaints
* Maintain a professional relationship with guests and colleagues
Competencies required
Effective communication: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviours to enhance understanding.
Emotional intelligence: he/she shows the ability to control and express one's emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjusts one's style to the needs of the audience.
Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself.
Drive results: he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and takes ownership of one's tasks and responsibilities.
Adaptability: he/she identifies when a different approach is needed and offers a solution. He/she deals with multiple tasks and alters behaviour / priorities as changes occur and remains calm under pressure
Global perspective: he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background
Other requirements
* Minimum 3 years' experience in the same role in the luxury hotel industry
* Experience preferably at an international level in a fine dining restaurant required
* Fluent in English and Italian; a third language is desirable
* Professional knowledge of Italian cuisine and Italian & International wines
* Exceptional customer service skills
What We Offer:
At Hotel Caruso we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
· Seasonal Labor contract according to C.C.N.L. Settore Turismo
· Complimentary nights worldwide as per Belmond Discovering policy
· Career opportunities within Belmond
· Complimentary meals on duty
· Uniforms dry cleaning
· Lodging and residence cleaning for non residents
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today
About Us
Caruso, a Belmond Hotel, is a romantic haven set high above the Amalfi Coast. This elegant 11th-century palace boasts lush, layered grounds, access to a private beach and cinematic panoramas between sea and sky. One of the world's most iconic wedding destinations, Hotel Caruso is a dream-like setting for dazzling memories.
"With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional"
The Belmond & LVMH Family
Caruso, a Belmond Hotel, is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.