Ph3Position Summary /h3pBBE is seeking a qualified and detail-oriented System Administrator / Inside Plant (ISP) Technician to provide operations and maintenance (OM) support for telecommunications systems at NAVSUP in Naples, Italy. This position ensures reliable and secure performance of Inside Plant infrastructure, VoIP systems, and related communications equipment to support mission-critical operations. /ph3Job Duties Responsibilities /h3ulliProvide Inside Plant (ISP) operations and maintenance (OM) for installed telephone systems, VoIP systems, and associated ancillary equipment at NCTS Naples /liliOperate and maintain the telephone maintenance console and Cisco Unified Communications Manager (CUCM) to install, relocate, and troubleshoot telephone extensions, perform programming changes, adjust class of service, activate / deactivate special features, and manage VoIP network administration /liliTroubleshoot and restore telephone services, systems, and equipment outages, including coordination with commercial providers, Tier III support, and the BCO help desk /liliPerform all patch panel terminations for installation, relocation, or removal of telephone services or communication circuits, ensuring proper labeling and accurate recordkeeping /liliMaintain telephone terminations, switch patch panels, and cable records; submit accurate monthly Planned Maintenance System (PMS) reports /liliRespond to incidents, requests, and critical incidents within required timelines, maintaining an Acceptable Quality Level (AQL) of 90% or higher /liliRespond to alarms (e.g., Gateway, UPS / Generator) and system outages by investigating, isolating, and resolving faults; be available for recall after hours when required /liliConduct preventive maintenance in accordance with OEM standards and safety requirements, leaving communication spaces clean and organized /liliParticipate in joint tool and supply inventories; maintain accountability for all government-provided tools and equipment /liliEnsure all maintenance and repairs restore systems to original equipment performance, operability, reliability, and accuracy, adhering to professional and safety standards /li /ulh3Requirements /h3ulliMinimum five (5) years of experience in the operation and maintenance of tactical or commercial telecommunications equipment /lili3-5 years of experience in VoIP network administration, systems programming, routing, and IT / teleconferencing deployments /liliSecurity+ and Cisco Certified Network Associate (CCNA) Voice certification (or equivalent experience) /liliFamiliarity with DoD cyberspace workforce requirements and best practices /liliExperience with Cisco Unified Communications Manager (CUCM) systems /liliProficiency in PC operations at the operator level /liliMust be able to obtain and maintain necessary security clearances and government access credentials /li /ulh3Physical Requirements And Work Environment /h3ulliPhysical Requirements: Must be able to stand, walk, crouch, kneel, operate office equipment, and lift up to 25 lbs. May work in confined spaces and at heights; must be comfortable working indoors and outdoors in varying conditions /liliWork Environment: Must comply with all safety requirements and wear appropriate personal protective equipment (PPE) as necessary /li /ulh3Benefits /h3ulliCompetitive compensation packages /liliParticipation in the Employee Stock Ownership Plan - BBE is 100% employee-owned! /liliDiscretionary bonus /liliMedical, Dental, and Vision Insurance with health care concierge /liliEmployer provided Short-Term Long-Term disability /liliEmployer provided Life insurance /liliEmployee options for supplemental life, supplemental accident, critical illness, hospital indemnity, and Identity theft protection benefits /liliGenerous PTO plus 11 paid holidays /liliTraditional Roth 401(k) options with fully vested employer match /liliTuition reimbursement professional development /liliEmployee referral program /liliEmployee discounts /liliEmployee Assistance Program (EAP) /liliPet insurance discount /liliApplies only to full-time employees /liliBBE is an Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws /li /ulh3Seniority level /h3ulliMid-Senior level /li /ulh3Employment type /h3ulliFull-time /li /ulh3Job function /h3ulliOther /li /ulh3Industries /h3ulliIT Services and IT Consulting /li /ul /p #J-18808-Ljbffr