The After Sales Claims & Administration Specialist is responsible for providing support for handling complaints and for activating the guarantee process for Italian Market in V&B Group. She or He analyzes opportunities for operational improvements and implements solutions accordingly with the business needsMAIN RESPONSIBILITIES:Activate and manage the warranty process through the mail tools like Salesforce, Office suite; Propose her/himself as an integrated consulting service to internal and external customers; Manage and resolve the complaints and all issues related to end users, distributors and installers; Manage technical issues proposing the best solution for customers and the companyMaintain reports and implement actions to improve KPIs and keep track of them by using the right tools; Provide accurate, valid, and complete service to the customers; Build sustainable relationships of trust through open and interactive communication both internally and externally; Keep informed concerning V&B and Ideal Standard warranty process and productsManage all back office activities related to the role.REQUIREMENTS AND SKILLS:Experience in After Sales and Customer service supportPreferred familiar with Salesforce and SAP systems and the main tools of OfficeSensitivity to client service.Soft Skills:Excellent communication and problem-solving skills; Ability to workin a fast-paced environment; Strong interpersonal skills, building effective relationships internally and externally; Organizedand methodical; Ability to multitask, prioritize and manage time effectively.