H3Customer Service Specialist_Italy, Lecco /h3pAdecco Italia /ppLecco, Italy /ppAdecco Italia spa is seeking a motivated individual to join a startup insurtech company specializing in roadside assistance. Founded by visionaries who identified a market gap and addressed it with cutting-edge digital solutions, the company has rapidly expanded from Italy to France and Spain, and will soon enter Germany in September 2024. This marks an important milestone in their journey to become a leading provider of modern roadside assistance in Europe and beyond. /ppThe company operates on a B2B2C model, collaborating with major automotive sector players such as insurance companies, car manufacturers, rental agencies, and mobility operators. Their advanced digital platform allows customers of their partners to request assistance and replacement mobility solutions in real-time, revolutionizing roadside help. /ppThey are looking for a dedicated Customer Service professional to help optimize processes and set new standards of excellence in the industry. Are you ready to be part of this change? /ph3Responsibilities: /h3ulliManage assistance requests in case of difficulties (e.g., breakdowns, failures), interacting with customers in real-time. /liliMonitor and supervise the digital support process, intervening when necessary. /liliEnsure a positive experience through digital channels (chat, phone) and/or coordinate directly with the network of providers. /li /ulh3Requirements: /h3ulliFull availability to work shifts (24/7). /liliFull-time contract. /liliGood knowledge of Italian and English (Spanish or French is a plus). /liliExperience in operations and/or customer service (preferred). /liliTeamwork attitude. /li /ulh3Additional Information: /h3ulliFixed-term contract of 4 months. /liliShift work, including night shifts and weekends (occasionally). /liliPossibility of smart working or full remote work. /liliGross annual salary: €22,000. /liliExpected start date: 01/08/2025. /li /ulpProfessional Category: Employees /ppCity: Milan /ppAvailability: Full Time /ppCandidates are invited to read the privacy policy available on the application page, respecting the legislation on data privacy. Please be aware of fake job postings and refer to our tips to recognize scams on our dedicated phishing page. /ppAdecco Italia S.p.A. (Aut. Min. Prot. N.1100-SG del 26.11.2004). by helplavoro.it /p #J-18808-Ljbffr