Business Analyst Job Description
We are seeking an experienced Business Analyst to join our team. The ideal candidate will have a strong background in business analysis and technical support, with experience in content management systems and M365 tools.
The successful candidate will be responsible for developing and executing migration plans, coordinating with content owners, and ensuring the successful transfer of content to the Drupal platform.
Gathering and analyzing user feedback and requirements is also a key aspect of this role. The Business Analyst will provide recommendations for platform improvements and new features, and work closely with the development team to prioritize and implement these changes.
In addition, the Business Analyst will provide first-line technical support to users, responding to queries and resolving issues in a timely and effective manner.
The ideal candidate will have a university degree in IT or a relevant discipline, combined with at least 17 years of relevant working experience in IT. They will also have experience in business analysis and technical support, as well as experience with content management systems and M365 tools.
Knowledge of Maps, Highcharts, PowerBI, ArcGIS, Tableau, QLIK and D3 would be an asset, but is not essential. Fluency in English is required, while fluency in French would be an asset.
Key Responsibilities:
* Develop and execute migration plans
* Coordinate with content owners
* Analyze user feedback and requirements
* Provide recommendations for platform improvements and new features
* Work closely with the development team
* Provide first-line technical support to users
Requirements:
* University degree in IT or relevant discipline
* At least 17 years of relevant working experience in IT
* Experience in business analysis and technical support
* Experience with content management systems and M365 tools