PpKIKO MILANO was founded in 1997 in Milan and since then has revolutionized how cosmetics are sold globally. We thrive to offer an incredible variety of products, textures colours, a multi-sensorial experience in innovative technology yet always at an affordable price. Based in Italy, and truthful to its DNA, KIKO MILANO takes advantage of combining trustworthy quality, creativity and stunning aesthetics /p h3Your role at KIKO MILANO /h3 pWe are looking for a Client Insights Specialist to join KIKO MILANO’s Global CRM Team, within the Customer Data Insights area, reporting to the Client Insights Senior Specialist. /p pSuch talent will play a pivotal role in understanding, segmenting, and activating our global customer base, supporting KIKO’s mission to deliver personalized, data-driven experiences at scale. /p pWith millions of active clients across all channels and geographies, your work will help translate complex data into strategic insights that drive loyalty, engagement, and long-term growth. /p h3In particular, you will : /h3 ul liOwn and evolve the global customer insights framework, transforming data into actionable recommendations that influence CRM, retail, and marketing strategies. /li liLead the RFM and segmentation models, analyzing customer behavior across lifecycle stages, channels, and markets. /li liPartner with local CRM teams to develop advanced analyses, identifying opportunities to increase customer value, frequency, and retention. /li liBuild and maintain automated dashboards and KPI reporting systems in collaboration with IT and BI teams. /li liTranslate insights into clear narratives for top management, influencing global business decisions. /li liSupport the evolution of CRM and loyalty programs through quantitative evaluation of campaign results (uplift, churn risk, LTV, cross-category engagement). /li liContribute to the development of predictive and behavioral models (propensity, churn, clustering) to improve personalization at scale. /li /ul h3What you will need to succeed /h3 ul li1-2 years of experience in CRM analytics, customer insights, or data strategy — ideally in a retail, beauty, or consumer goods environment. /li liMSc or BSc in a quantitative field (Economics, Statistics, Data Science, or Business Analytics) or equivalent practical experience. /li liProven experience managing large-scale customer databases (millions of profiles) and transforming data into actionable insight. /li liProficiency in Power BI (or similar BI tools) and strong command of Excel and PowerPoint for executive storytelling. /li liWorking knowledge of SQL and / or Python for advanced data manipulation and analysis. /li liExperience with Databricks (or similar Data Intelligence Platforms), customer segmentation modeling, or CDP / CRM ecosystems. /li liFamiliarity with marketing automation platforms and campaign performance measurement. /li liAbility to collaborate cross-functionally with Marketing, E-commerce, Retail, and IT to embed insights into activation. /li liFluency in English, other languages are a plus. /li /ul h3We would love if you had /h3 ul liAbility to learn on the job /li liStrong analytical mindset combined with business acumen and an ability to communicate complex findings clearly. /li liStrong sense of ownership, curiosity, and drive to build innovative, data-led customer strategies. /li /ul pClient Insights Specialist • Bergamo, Lombardy, IT /p /p #J-18808-Ljbffr