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As a Front Office Agent at The Plein Hotel you will deliver excellence within our guest experience with every interaction, ensuring our guests have a truly memorable stay though the experience you and our team provide.
About The Plein Hotel :
Inspired by the famous German fashion designer, Philipp Plein, this boutique hotel, member of Small Luxury Hotels of the World, is cut from a different cloth. Here, everything is thought for you, with a 'your hotel, your rules' mantra. With destination dining, a curated selection of bars and nightclub hosting must-attend parties and pop-up events, The Plein is a place to see and be seen.
Your main tasks will include:
* Friendly and efficient check-in and check-out of the highest standard;
* Providing information about the hotel and the local area to our guests;
* Supporting the rest of the Front of House team to provide an excellent welcome and departure experience for all of our guests and visitors.
For this very important role, we're looking for someone with:
* Higher degree, preferably in Tourism, Hospitality Management or Business Administration;
* At least 3 years of experience matured as both Front Office Agent and Receptionist in Five-Star Luxury Hotels and previous face-to-face customer service experience;
* Very good level of both Italian and English (both spoken and written);
* General knowledge of the hospitality and entrertainment sectors;
* Ability to work a flexible schedule, including weekends and holidays, in a very centric area of Milan;
* Knowledge of Opera Cloud PMS will be considered a plus.
What The Plein will offer you:
* Opportunity for a significant career growth in the luxury sector;
* Fixed term or open-ended contract (depending on the level of experience);
* Competitive salary based on your experience;
* Possibility to work in a modern and futuristic environment that will help you develop your hospitality skills.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
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