Responsibility:
1. Technical Support and Problem-Solving
- Apply biological, medical, and related expertise to provide technical support for distributors and end-users, resolving issues related to reagent usage (e.G., operation, result analysis, compatibility, etc.).
- Assist customers in optimizing reagent performance to ensure efficient and accurate laboratory workflows.
2. Product Promotion and Customer Engagement
- Represent Snibe at regional trade shows, academic conferences, and industry events, engaging with clients and potential customers to showcase the technical advantages and applications of Snibe's reagent portfolio.
- Conduct product demonstrations and technical presentations to increase customer awareness and confidence in Snibe's reagent offerings.
3. Sales Support and Market Expansion
- Collaborate with sales and marketing teams to drive reagent adoption and growth, participate in product testing, gather user feedback, and contribute to promotional strategies.
- Provide technical insights to support the sales team in achieving targets, addressing customer needs from a scientific perspective.
4. Customer Training and Capability Development
- Deliver training sessions to distributors and end-users on reagent products, including product knowledge, laboratory operation protocols, and troubleshooting techniques.
- Design and implement tailored training programs to ensure customers gain proficiency in reagent usage.
5. Technical Documentation and Information Management
- Develop and update technical documentation and training materials related to reagent products, ensuring accuracy and clarity.
- Record and track customer feedback and issue resolution progress, providing data-driven insights for product improvements.
Requirements:
* Bachelor degree or above in Clinical medicine, Biotech, Pharmacy or other related subject, master degree would be more preferred;
* Minimum 5 yearsexperience worked in IVD Application area, like immunology, biochemistry or molecular, immunology will be preferred;
* Able to use English as working language;
* Good communication skills and hard working.