Program and National Test Center Coordinator
UMGC Europe
Overseas Contingent III, (100% FTE), Grade 003
University of Maryland Global Campus (UMGC) Europe seeks a Program and National Test Center Coordinator (PNTCC). The Program and National Test Center Coordinator serves as the on-site UMGC representative responsible for providing academic, administrative and testing support services, community outreach, and customer relations management. This position reports directly to the Site Lead (SL). The PNTCC must work effectively with the Regional Director, Assistant Director, local Program Coordinators and staff, education center personnel, faculty, administrative staff in Kaiserslautern, and the military community at large. Required duties/activities to be accomplished by the Program and National Test Center Coordinator are listed below:
SPECIFIC RESPONSIBILITIES INCLUDE:
1. Provide academic and administrative support services to prospects and students, and ensure Quality Assurance Standards are met by being available, knowledgeable, courteous and responsive.
2. Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities.
3. Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff.
4. Organize and participate in local Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC.
5. Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation.
6. Distribute marketing, advertising, and mass media materials at assigned locations when permissible.
7. Create and maintain a site(s) specific outreach plan to attain university goals towards recruitment and retention.
8. Provide National Test Center testing services on a basis that meets community demand while balancing other, outlined duties.
9. Participate in UMGC staff meetings, professional development activities and training sessions as required.
10. Track and compile monthly statistics and provide reports as needed.
11. Maintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues/escalations.
12. Other job-related duties as assigned.
REQUIRED EDUCATION AND EXPERIENCE:
13. Bachelor's Degree from a regionally-accredited institution or equivalent
14. Background in customer service
15. Able to work in a fast-paced and complex environment with accurate attention to detail
16. Possess basic office management and clerical skills
17. Effective written and verbal communication skills
18. Good interpersonal skills
19. Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).
PREFERRED EDUCATION AND EXPERIENCE:
20. Applicants with a valid driver's license
WHO MAY APPLY: Local applicants with individual logistical support (ILS) only. Applicants must already have and be able to maintain ILS, meaning that they must possess a military ID card and SOFA card from an external source, as this position does not offer ILS. For employment eligibility purposes, applicant must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.
All submissions should include a cover letter and resume.
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