PpThe bRegional IT Service Manager /b plays a central role within the Italian IT organization, leading the Ferrero Italy IT Service Management team and reporting professionally to the IT Delivery Center Europe Service Manager and managerially to the Region Italy IT Manager. /p pThe position, based in our Alba offices, is responsible for overseeing IT operations, infrastructure, and service management across a multi-company environment, ensuring that issues are escalated effectively and that service quality, capacity, and performance consistently meet organizational standards. The role contributes directly to operational stability and supports business needs through resilient, efficient, and well-coordinated IT services. /p h3bMain Responsibilities: /b /h3 pIn this role, you boversee IT infrastructure and application support across the Italy region /b, ensuring that service delivery remains stable, efficient, and aligned with defined SLAs. bMonitoring service quality, capacity, and performance /b is essential to proactively identifying improvement opportunities and ensuring compliance with corporate IT policies, security requirements, and governance frameworks. /p pYou bmanage escalation processes /b to guarantee timely resolution of incidents and problems. When major issues arise, you act as the primary escalation reference, leading global situation room activities and ensuring clear communication with IT and business stakeholders. /p pbCollaboration with regional and global IT teams /b is key to adopting best practices and driving continuous improvement initiatives. Supporting the definition of KPIs and dashboards, you bmonitor performance trends and ensure accurate, consistent service reporting /b. Vendor and partner management is also part of your responsibilities, including evaluating performance, ensuring contract compliance, and monitoring service level commitments. /p pYou bsupport strategic IT projects and regional technology initiatives /b, ensuring alignment with business priorities. You bmanage regional OPEX and CAPEX service management budgets /b, ensuring accurate forecasting, continuous monitoring, and compliance with governance requirements. Working with Centers of Excellence, you gather and analyze local business needs to plan infrastructure budgets, asset lifecycle activities, and business continuity measures. /p pbSupervising local datacenter infrastructure /b ensures that proper support models and procedures are in place and guarantees reliability. /p pbRegular communication with business stakeholders /b through structured service review meetings provides clarity on performance, ongoing activities, and future priorities. /p h3bAbout You: /b /h3 pYou hold a bmaster's degree in IT, Engineering, or related field /b and bring a bsolid experience in IT service management /b, demonstrating a proactive mindset and the ability to build strong, effective relationships with internal customers — including business users, Group IT stakeholders, and procurement — as well as with external partners such as IT suppliers and consultants. /p pYou have strong communication skills and are fluent in both bItalian /b and bEnglish /b, enabling you to interact confidently with technical and non‑technical audiences. A strong knowledge of service management processes on application and technology is important for this role, ITIL certification is required, while familiarity with ServiceNow is considered a valuable asset. /p pAbove all, you are structured, collaborative, and problem‑solving oriented. You are comfortable navigating complex scenarios and motivated to contribute to operational excellence and continuity across a dynamic multi‑country IT landscape. /p pIf you are looking for a role where you can make a meaningful impact, contribute to service excellence, and grow within a dynamic international environment, we look forward to receiving your application. /p pCareers with caring built in - discover our benefits. /p h3bAbout Ferrero: /b /h3 pFerrero began its journey in the small town of bAlba in Piedmont, Italy, in 1946. /b Today, it is one of the world’s largest sweet‑packaged food companies, with many biconic brands /b sold in countries all over the world. Find out more at ferrero.com. /p h3bDEI at Ferrero: /b /h3 pFerrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.br/Find out more. /p /p #J-18808-Ljbffr