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Do you want to work in a Company leader in the renewable energy market? This position is what you are looking for! Join an incredible team in the Top 1 manufacturer!
Position: Field Application Engineer/After-sales Engineer
Role:
The Field Application Engineer/After-sales Engineer is responsible for providing technical support through onsite activities and remote assistance to customers or third-party service partners. The role involves resolving issues related to BESS devices by coordinating with the EU team and HQ team to deliver efficient and satisfactory service to our customers in the EU.
Key Responsibilities:
1. Management and technical skills in Field Operations:
2. Supervise and perform all field activities, including commissioning, scheduled, preventive, and corrective maintenance.
3. Resolve after-sales cases promptly, minimizing downtime and optimizing fault resolution times through effective relationship management and information sharing with relevant teams.
4. Monitor and evaluate product performance by analyzing BESS device operational data in collaboration with the monitoring team, working closely with HQ and the EU Technical Team.
5. Identify and implement technical solutions in collaboration with HQ to ensure swift resolution of technical issues.
Complementary Activities:
1. Participate as a technician in commissioning, troubleshooting, and routine maintenance activities on-site.
2. Assist help desk team with phone support and ticket management.
Skill Requirements:
1. Electrical certification compliant with local laws.
2. Proficiency in basic electrical tools operation, such as multimeters and torque wrenches.
3. Ability to read electrical diagrams or relevant technical documentation.
4. At least 2 years of onsite experience, including BESS commissioning, electrical device installation, wiring, and commissioning.
5. Proficiency in English (Listening, Speaking, Reading, Writing), with the ability to produce formal manuals in English.
HSE and PPE Management:
1. Identify risk mitigation strategies and approve operational procedures under the guidance of the HSE Manager to ensure compliance with HSE requirements.
Spare Parts and Resource Management:
1. Finalize spare parts list and manage obsolescence, coordinating with EU/HQ Technical teams on compatibility.
2. Ensure local teams and service partners have necessary resources and spare parts for smooth operations.
3. Manage inventory of spare parts, including receipt, consumption recording, delivery, and replenishment planning.
4. Coordinate with Technical and Training teams to align field operations with overall service quality.
5. Collaborate with local managers, technicians, and service partners for technical interventions and repairs.
6. Liaise with EU/HQ technical teams regarding technical compatibility, replacement parts, and troubleshooting.
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