Company profile M-Cube is a leading company in In-Store Digital Engagement solutions, offering an extensive portfolio of solutions that range from in-store radio to digital signage, interactivity and mobile apps. M-Cube develops innovative digital solutions to improve service, engagement, customer retention and communication within the retail industry .
M-Cube, established in 2001, during the years expanded its range of services with the aim of creating increasingly personalized customer journeys by bringing the advantages of the online world into the physical store.
With offices in Italy, United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China and Hong Kong, an operational branch in New York and a consolidated network of global partners, M-Cube currently manages over 50,000 installations around the world for over 400 brands in the Fashion & Luxury, Retail, Finance & Insurance, QSR, Grocery Retail and Automotive sectors.
The Customer Support Specialist actively takes part in client support and product exchange procedures, both over the phone and through e-mail. As a Customer Support Specialist, you must also have excellent customer service and communication skills.
Updating the internal data base with any modifications or changes on the present status of our customers
English Level C1
Proficiency in MS Office
Proficiency in a second language (French and/or Dutch) written and spoken
Previous experience in technical customer service/Help desk is an asset
Knowledge of collaborative work software virtualized environments (CMS, Helpdesk softwares, GSuite, etc.), Knowledge of Audio / Video environments (file formats, streaming formats, Audio / Video connections, screen settings, encoding)
A salary in line with experience and market conditions
The opportunity to work remotely in accordance with the Company hybrid working policy
Temporary, Full-time
Contract length : This job posting is open to all qualified candidates.