IT Support Engineer I, Ops Tech Solutions (OTS)
Job ID: 10402596 | Amazon.com Services LLC
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology inhouse, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. We maintain a casual dress code at each of our locations.
Key job responsibilities
* Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
* Ensuring infrastructure networking and computing systems remain available during production hours.
* Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
* Managing local technical projects.
* Maintaining or creating policies, procedures, and processes.
* Identifying root-causes of operational issues and process inefficiencies.
* Moving up to 49 lbs as well as standing and walking during shifts lasting up to 12 hours.
* Supporting customers from multiple buildings in the area, as well as remote customers.
* Traveling within your local or regional area to support our customers.
Basic Qualifications
* High school or equivalent diploma
* 2+ years of professional experience
* 2+ years of troubleshooting in a multi-user high availability environment experience
* 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
* 2+ years of PC repair, troubleshooting, deployment and liquidation experience
* 1+ years of IT client, server, and network service delivery experience
* Fluent in Cisco/networking and either Linux and/or Microsoft
* Possess and maintain a current, valid Driver License
Preferred Qualifications
* Bachelor's degree in Computer Science, Information Technology, or a related field
* CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
* Experience in data center design, construction, operations, or facility maintenance
* Experience communicating technical concepts to a non-technical audience
* Experience managing multiple projects, prioritizing, planning, and managing time
* Excellent written and verbal communication skills
* Proven ability to work successfully with limited supervision
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country or region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, MD, Hagerstown – 25.00 – 41.00 USD hourly
Amazon offers a base salary range, sign‑on payments, restricted stock units (RSUs) and a comprehensive benefits package that includes health insurance, 401(k) matching, paid time off, and parental leave. Learn more at https://amazon.jobs/en/benefits.
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