PAs the largest provider of health care products and services to office-based dental and medical practitioners, Henry Schein Inc. understands what it takes to be successful. Ranked first in its industry on the FORTUNE® World's Most Admired Companies list we set ourselves apart through our culture. Our Culture is defined by our values, including mutual responsibility, ethical behaviour, creativity and open communication. Approximately 25,000 Team Schein Members (TSMs) worldwide help us to keep our culture and continue to thrive as a leader in our industry. /ppbr/ppbr/ppbr/ppstronguGeneral Summary /u /strong /ppbr/ppDetail-oriented and proactive IFS Cloud FSM Configuration and Training Analyst to support the configuration, optimization, and user adoption of the IFS Cloud Field Service Management platform. This role will work closely with business units and technical teams to configure workflows, enable efficient service operations, and provide training and documentation for end users. /ppbr/ppbr/ppbr/ppstrong Essential Responsibilities: /strong /pulliConfiguration System Support, of IFS FSM modules (work orders, dispatch, inventory, mobile, customer engagement) to meet business requirements. /liliManage and optimize FSM workflows, business rules, SLAs, and field technician processes. /liliCollaborate with IT and business stakeholders to translate service delivery needs into system configurations. /liliSupport UAT (User Acceptance Testing) and manage configuration-related testing cycles. Training Change Management /liliDevelop and deliver end-user training programs (in-person, remote, or self-guided). /liliCreate user manuals, process documentation, and training materials tailored to different roles (dispatchers, field techs, supervisors). /liliProvide ongoing coaching and support to users across the organization. /liliAct as a change agent to improve adoption and effective use of the platform. Data Management Reporting /liliEnsure data accuracy and consistency within FSM modules (e.g., asset data, parts inventory, customer data). /liliSupport report and dashboard creation using IFS tools or external reporting platforms (e.g., Power BI) /liliAnalyze system usage and user feedback to identify training gaps or configuration issues. /liliCollaborate on platform enhancements, upgrades, and new module rollouts. /liliMonitor system performance, troubleshoot issues, and work with IFS support or partners as needed. /liliStay current on IFS Cloud updates, new features, and best practices. /li /ulpbr/ppbr/ppbr/ppstrong Desired Qualifications: /strong /ppbr/pulli3+ years of experience with IFS Field Service Management (or similar FSM platforms). /liliExperience configuring cloud-based ERP or FSM systems, ideally IFS Cloud. /liliUsing ClickLearn to create SOPs and Training materials /liliIFS Certified Specialist – FSM Module or similar credentials. /liliExperience with IFS Mobile Workforce Management or IFS Planning Scheduling Optimization (PSO). /liliStrong communication, organizational, and stakeholder engagement skills. /liliGood understanding of field service workflows, technician dispatching, and mobile operations. /liliProficiency in MS Office Suite; experience with reporting tools (Power BI, Crystal Reports) is a plus. /liliFormal Microsoft training in .NET and SQL Server /liliUnderstanding of data structures and relationships at a technical level including basic transact-SQL knowledge /li /ulpbr/ppbr/p