Critical Operations Engineer (COE)
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As a business-hours-based technical specialist, you will provide engineering expertise, operational governance, and focus on reliability and asset performance across STACK EMEA Data Centers.
You will be responsible for maintaining high-quality operational procedures, supporting safe and disciplined change execution, ensuring maintenance activities are properly planned, controlled, and documented. You will also provide technical oversight of vendor activities, contribute to incident diagnosis and recovery planning, and help drive continuous improvement through lessons learned and preventive actions.
What You’ll Do
Create, review, maintain, and improve
SMPs, SOPs, MOPs, and EOPs, ensuring technical accuracy, risk controls, monitoring points, rollback procedures, acceptance criteria, and evidence requirements
Ensure high standards of
procedure quality
and maintain strict document control
Lead or support
pre-job briefings
and method reviews, confirming all prerequisites are in place before execution, including tools, spares, isolations, monitoring, communications, escalation paths, and rollback plans
Support
preventive maintenance planning and optimisation, improving task quality, frequencies, compliance, and the elimination of recurring defects through structured reviews and lessons learned
Contribute to the identification of
critical spares, spares strategies, and vendor repair workflows for key assets
Maintain accurate and comprehensive
technical records
to support KPIs, audits, and customer assurance requirements
Provide technical oversight of
vendors and contractors, validating maintenance methods, test results, installations, and close-out documentation
Support the diagnosis of complex technical issues and develop effective
recovery and restoration plans
Coach and guide technicians and operations teams, contributing to
training initiatives, competency development, and scenario-based drills
Who We’re Looking For
Experience in facilities, operations, or engineering within mission-critical environments; Data Center or hyperscale experience preferred
Strong knowledge of operating, maintaining, and troubleshooting complex
M&E systems, including UPS, generators, LV distribution, transformers, cooling systems, controls/monitoring systems, and fire/life safety interfaces
Solid understanding of
safe systems of work, risk controls, and disciplined change execution in live operational environments
Experience with
BMS/SCADA platforms ; knowledge of
EPMS/DCIM
systems is desirable
Ability to read, interpret, and explain
electrical single-line diagrams
and xjrgpwk system schematics accurately
Strong analytical and
technical problem-solving
skills
Good command of written and spoken
English
Excellent
organisation, prioritisation, and stakeholder management
skills
A
continuous improvement mindset
with a focus on standardisation and raising engineering governance standards
What We Offer
Opportunity to join a
fast-growing international company
Concrete opportunities for
professional growth and skills development
Modern, highly specialised, and
innovation-driven working environment
Competitive compensation package and company benefits
At STACK we are committed to fostering a culture of diversity, equity, and inclusion, and we process all applications in full compliance with GDPR, ensuring a fair and transparent recruitment process for every candidate.
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