Overview
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Build a Better World. Urbanization and continuous global economic growth create a steady need for homes, office buildings, roads and ports. This drives the demand for cement, which has an energy-intensive process that accounts for 7% of global CO2 emissions. For more than 140 years, we have been pioneering solutions for the Cement industry by providing technologies, products and services that save energy, reduce emissions and maximize productivity. Our Cement strategy is GREEN26 and focuses on efficient production and decarbonisation across the industry.
About The Role
As a Customer Service Representative, you will be based in our office in Presezzo (BG) Italy near the spare parts warehouse, working with the team to ensure fast and accurate dispatch of spare parts to global customers. You will manage customer inquiries, orders and provide real-time updates on parts availability and delivery status.
Your Responsibilities
* Order Management: Process spare parts orders accurately and efficiently using the ERP system
* Quotation Handling: Prepare and follow up on price quotations, ensuring competitive lead times and availability.
* Liaising with Warehouse: Coordinate with the warehouse team in Presezzo to monitor stock levels and prioritize urgent shipments.
* Invoicing & Documentation: Manage the billing process and ensure all export/shipping documentation is correct for international deliveries.
* Back-order Monitoring: Proactively update customers on delayed items and provide estimated arrival times.
* Complaint Resolution: Handle returns (RMAs) and shipping discrepancies, working to resolve issues quickly.
What You Bring
* Experience: Proven experience in customer service or sales support, preferably within a technical or manufacturing environment (spare parts, automotive, or machinery).
* Language Skills: Proficiency in English and Spanish (both written and spoken) to communicate with international clients; knowledge of other languages is a plus.
* ERP Knowledge: Familiarity with ERP systems (AS400 and Oracle) and Microsoft Office, particularly Excel.
* Soft Skills: Strong communication and problem-solving skills, with a high degree of accuracy and attention to detail.
* Customer Focus: A proactive and helpful attitude, capable of managing multiple priorities in a fast-paced environment.
What We Offer
* A collaborative and inclusive work environment
* Opportunities for professional and personal development
* Support for work-life balance and employee wellbeing
* A role in supporting the cement industry's green transition
As an equal opportunity employer, FULLER embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.
Application and Contact
Questions about the position may be directed to Alex Cattaneo at Please apply by clicking "apply" on this page. Applications are reviewed on an ongoing basis, so please apply as soon as possible.
FULLER is a technology and service supplier with a passion to help our customers produce cement efficiently. After 140+ years of pioneering innovations, we are positioned at the forefront of our industry's green transition. xivgfpx For further information on FULLER business and services, visit Fuller Technologies | Focused on Your Success.