Role: L2 Support Technician
Location: Pomigliano d'Arco, Campania, 80038, Italy
Duration: 6 Months+
JD:
Provide break/fix support for desktops, laptops, and peripherals
Re-image devices and reinstall/configure applications as needed
Troubleshoot Windows OS, hardware, and enterprise applications
Coordinate with third-party vendors for escalations and hardware replacements
Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)