For one of our clients operating in the Banking sector, we are looking for an experienced Freelance ServiceNow Specialist to join our consulting and support team.
Activities
The resource will be primarily involved in activities related to the ServiceNow platform, specifically focusing on the development and specialization of the CSM, HR, and VR modules, as well as the creation of custom applications.
Key Responsibilities
* Maintenance and Support (Application Management): Execution of Application Management activities, including analysis, incident resolution, and management of Change Requests.
* Development and Configuration: Design, development, and configuration of solutions on the ServiceNow platform, ensuring compliance with best practices and architectural standards.
* Client Interaction: Direct client engagement for requirements gathering, solution presentation, and ongoing support, acting as the technical and functional point of reference.
* Analysis and Problem Solving: Conducting in-depth analyses to identify root causes of issues (Root Cause Analysis) and implementing effective solutions.
* Access Management: Configuration and management of permissions and data access on the platform, ensuring security and proper role segregation.
Required Skills
* ServiceNow System Administrator Certification
* JavaScript, HTML, XML, CSS, AJAX, SOAP and REST APIs
* ServiceNow Architecture: Deep understanding of the difference between Client-Side and Server-Side development, with the ability to apply the appropriate logic
* ServiceNow Modules: Proven experience and proficiency in the use and configuration of IT Service Management (ITSM) and Vulnerability Response (VR) modules
* Knowledge of GRC (Governance, Risk and Compliance) and/or ITOM (IT Operations Management) modules will be considered a plus
* Italian language proficiency (C1)
Seniority: 4+ years
Work mode: Fully remote
Contract start date: ASAP
Duration: Until 31/12/2026
Selection Process Our selection process consists of 2 stages:
* Introductory interview with our HR team
* Interview with the client and the working team
How to Apply Via LinkedIn or by sending your CV to