PositionThe position is based in Rome. The IS&T; Workplace Operations Specialist reports to the IS&T; Unit Director and operates within a global luxury Group, contributing to the delivery and evolution of the Digital Workplace services across multiple regions and business units. The role ensures a premium, seamless end‑user experience aligned with Maison and Group IS&T; standards and governance. It requires strong coordination with central IS&T; teams domains, regional IT functions, and corporate stakeholders to guarantee consistent service quality across the organization. This position is key in supporting high‑end corporate users, boutiques and executive environments.Job ResponsibilitiesSupport and execute strategies to support, maintain and build modern digital workplaces by integrating collaboration tools, communication platforms, and user‑centric technologies to enhance employee experience and productivity; Identify and implement emerging technologies and best practices to continuously improve the workplace environment, including sustainable IT initiatives; Continuously assess and improve user experience through usability testing, feedback collection, and training programs to ensure alignment with user needs and business objectives; Lead engineering, operations, and governance of workplace technologies (endpoints, collaboration tools, mobility services) across corporate offices and boutiques, ensuring alignment with Brand and Group standards; Act as the main technical escalation point, providing expert‑level troubleshooting for complex or critical issues and driving root‑cause resolution; Deliver high‑qualitytechnical support for executive users and premium environments; Collaborate with central IS&T; teams to contribute to architecture principles, governance, and strategic roadmaps; Drive local implementation of global workplace initiatives, ensuring proper integration and adoption; Ensure compliance with Group standards, lifecycle management, and workplace strategies; Participate in global projects, providing local insights and ensuring successful deployment; Coordinate with cross‑functional teams (Infrastructure, Security, Networking, Compliance, Retail IS&T;) to ensure end‑to‑end service consistency; Support reporting activities, contributing to KPIs, SLAs, and service performance tracking; Provide technical leadership across Digital Workplace initiatives, including PoC, benchmarking, and architectural evaluation; Lead the rollout of new workplace tools in alignment with global roadmaps; Identify improvementopportunities and provide structured feedback to central teams; Define technical requirements and enforce engineering standards for vendors and service providers; Manage the full lifecycle of workplace devices (procurement, configuration, asset management, decommissioning) in line with Group policies; Ensure compliance with cybersecurity policies and secure configuration of all endpoints; Support audits, riskassessments, and the adoption of security initiatives.ProfileBachelor’s or Master’s degree in information technology, Engineering, or related fields; Advanced degrees or certifications (e.G., ITIL, Microsoft, Apple) are a plus; 10+ years of experience in Digital Workplace, end‑user computing and IT operations support roles; Analytical mindset with attention to detail and ability to simplify complexity; Strong communicationskills to bridge technical and end‑user stakeholders; Proactive attitude, autonomy, and ability to manage multiple priorities; Proactive, solution‑oriented approach and commitment to continuous improvement; Fluent in English and Italian (spoken and written).Technical SkillsAdvanced expertise with Windows environments, including deep troubleshooting and configuration capabilities. MacOS proficiency is highly desirable; Mastery of the Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange Online) with experience in governance, advanced troubleshooting, and performance optimization; Strong experience with MDM/EMM tools, preferred Workspace ONE; Solid understanding of corporate networking (LAN/WAN, VPN, Wi‑Fi, Active Directory) with ability to collaborate on architectural decisions; Expertise in videoconferencing and meeting‑room technologies used in luxury corporate settings; Solid understanding of endpoint security and compliance frameworks.Additional Information“LVMH is committed to non‑discrimination and respect of each person’s singularities. We recognize and recruit all types of talent”#J-18808-Ljbffr