Job ID: 2025-17976 Career Area: Sales & Marketing Job Category: Salaried Location: Rivalta di Torino,, Italie Date Posted: November 6, 2025 MISSION As part of Stellantis’ commitment to customer satisfaction and continuous vehicle quality improvement, the Components Quality Coordinator plays a key role in managing qualitative feedback from markets and ensuring timely and effective solutions to customer issues. RESPONSIBILITIES AND DUTIES - Act as the main contact for markets, collecting and analyzing customer quality feedback (Customer Incident Reports). - Monitor and follow up on feedback, ensuring that issues are correctly addressed and resolved by the relevant technical departments. - Coordinate the implementation of robust solutions by aftersales networks to resolve customer concerns regarding vehicles in the field. - Support the improvement of vehicle quality and contribute to warranty cost control within Stellantis brands. - Track the progress of ongoing technical topics (e.g. technical events, improvement actions) and communicate updates to markets via internal information systems or regular meetings. - Collaborate closely with the Stellantis Technical Assistance teams. - Assess the technical content and completeness of Customer Incident Reports, ensuring sufficient detail for investigation. - Escalate issues to the Control Tower for review through “quality gate” meetings when necessary. - Draft Technical Service Bulletins (TSBs) once corrective solutions are validated by Engineering. LI-Hybrid LI-EG2 EOE/Disability/Veteran Our benefits reflects the STELLANTIS commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life. As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired. We care about your privacy. For more information on how your personal data is processed, please read the specific Privacy Statement provided by the respective entities whose job offer you have selected.