HSPI S.p.A., part of the TXT Group, is looking for a Junior Service Manager with 1–2 years of experience to join its Healthcare Division.
The selected candidate will become part of a dynamic team, working on technology transformation and ICT projects focused on the digitalization of the Public Administration sector.
Key Responsibilities
* Log, classify, monitor, and close IT incidents, ensuring proper tracking of all related activities.
* Manage user service requests, including account provisioning, access management, and operational support.
* Monitor compliance with Service Level Agreements (SLAs), ensuring timely incident handling and resolution.
* Monitor service dashboards and monitoring systems to identify anomalies and potential issues.
* Maintain and update operational documentation, tickets, and internal procedures accurately and promptly.
* Collaborate with technical teams involved in issue resolution and service delivery.
* Participate in operational meetings with clients and stakeholders to gather requirements and monitor project activities.
Required Technical Skills
* Knowledge of IT Service Management principles and frameworks (ITIL).
* Understanding of Incident Management and Request Management processes.
* Excellent knowledge of the Microsoft Office Suite, particularly Excel.
* Degree in Management Engineering or a related field.
Preferred Soft Skills
* Strong teamwork, communication, and listening skills.
* Problem-solving mindset and proactive attitude.
Why Join HSPI?
* Hybrid working model.
* Personalized training plans, including internationally recognized certifications.
* Opportunity to collaborate and share knowledge with experienced professionals in a stimulating and dynamic environment.
* Direct exposure to both company management and end clients.
This position is open to all candidates regardless of gender, in accordance with Italian Legislative Decree 198⁄2006. The company promotes equal opportunities and values diversity in all its forms.
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