Ph3Overview /h3pWe’re looking for a motivated, hands-on bAssistant Store Manager /b to join our team in Serravalle, supporting one of TLG’s in-house brands. The bAssistant Store Manager /b will assist the Store Manager in supporting the day-to-day activities and leading the store team performance towards success. Focused on the business strategy of the store to achieve commercial targets and strongly motivated to enhance the brand's image and reputation, connecting and engaging with customers. As an assistant store manager you will welcome and assist customers throughout the entire sales process while supporting coaching the team towards excellence, always focusing on delivering the highest customer experience, maximizing store targets, providing optimal and personalized customer service. /ph3Role Mission /h3ulliSupport the Store Manager in ensuring smooth day-to-day store operations and effective floor management and take responsibility for the store in the absence of the Store Manager /liliGuide, coach and train the team to achieve sales goals. /liliSelect, train and motivate staff, maintaining a high level of engagement; /liliAnalyze the main KPIs and manage the operational activities of the point of sale (sales, warehouse management, shifts, goods preparation, etc); /liliEnsure high visual standards throughout the store accordingly with brands guidelines /liliEnsure excellent customer experience, welcoming and supporting customers. /liliImplement clienteling strategies to effectively gather and leverage client feedback, driving continuous improvement, enhancing customer satisfaction and fostering long-term client loyalty. /li /ulh3Selling skills /h3ulliConstantly present on the shop floor and fully available to look after customers needs /liliBuild customer loyalty, understand customer relationship management /liliBe a brand ambassador and embrace the brand values /liliDeliver a great after sales service /liliDrive sales: coach the team in delivering exceptional and personalized customer experience /liliBe knowledgeable of the collection and the fashion trends /li /ulh3Leader skills /h3ulliSupport the development of the team and store KPIs /liliInspire the team and lead by example /liliBe proactive in developing your team skills and brand/product knowledge /liliBe approachable and a great communicator /liliLead your team towards success through training coaching in order to exceed the store objectives and KPIs /liliBe an effective problem solver /li /ulh3Required Qualifications /h3ulliFluent English, additional languages are a strong plus. /liliProven team leader with a results-oriented mindset. /liliClient-centric mindset with strong clienteling skills. /liliStrong verbal communication skills. /liliHighly organized and detail-oriented. /liliProactive and flexible, with strong problem-solving abilities. /liliTech-savvy and comfortable with digital tools and systems. /li /ul /p #J-18808-Ljbffr