We are Pramac, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions.
Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets.
We are now looking for an IT Application Training Coordinator who will be responsible for developing and maintaining training content for multiple programs within the Generac Digital Business Office. The IT Application trainer will be responsible for preparing thorough content, as well as delivery of the content in training sessions. They also will gather and document appropriate feedback from users from training and support post go live initiatives as needed. The training analyst will need to be able to create comprehensive, role-specific training courses using industry and training best practices and a variety of training vehicles.
Main Responsibilities:
* Design, develop, and deliver training programs focused on ERP and CRM systems for end users, employees, and Subject Matter Experts, including "Train the Trainer" initiatives.
* Develop and implement training courses for employees including refresher training. Present system functionality via in class or virtual settings.
* Provide training support for integrated enterprise systems such as Oracle, SAP, Salesforce, and other business applications, ensuring users understand system functionality and business processes. Assist in the preparation of formal project communications, user guides, and training materials to support system rollouts and process changes.
* Conduct needs assessments to identify training options. Contribute to testing to become an expert in new functionality.
* Serves as a change agent for the Customer Experience organization by identifying and executing continuous improvement efforts and partnering with Change Management Specialist, Global Business Process Owners and Leadership Teams. Act as a Super User within designated functional area, providing expert support and user guidance as needed.
Work Experience:
* 2-3 years’ experience as a IT Application Trainer, Learning Facilitator, or Learning and Development Specialist.
Knowledge / Skills / Abilities:
* Strong knowledge of CRM and ERP systems, with practical experience in training end users on platforms such as Oracle, SAP, Salesforce etc..
* Strong understanding of business processes and how they integrate with enterprise applications.
* Ability to tailor learning needs to match the needs of the organization.
* Strong knowledge of traditional and modern learning techniques.
* Proven track record of designing and delivering impactful and engaging learning activities to enable adoption for organizational CRM Transformation as well as continuing to upskill end users; and knowledge of the effectiveness of methods such as face-to-face training, distance learning modules, and workshops.
* Experience assisting in training needs analysis along with collecting training feedback from training participants to enhance future training sessions.
* Acts as the first line of defense on basic to advanced questions ranging from what stage in the development cycle the product is in, sprint schedules, user story backlog, how to's, etc.
* Experience managing training schedules and training delivery logistics across different time zones.
* Experience using Microsoft Office (PowerPoint, Word, Excel, Teams).
* Excellent verbal and presentation skills with people at all levels of an organization.
* Collaborate with developers to unit test and verify that solutions meet the requested business requirements.
* Outstanding organizational and time management skills with a demonstrated ability to achieve deadlines and prioritize effectively.
* Ability to adjust to different learning styles to keep agents engaged and retaining information.
* Maintain comprehensive and up-to-date documentation of training materials, schedules, and feedback.
* Exceptional level of attention to detail, follow through and strong analytical skills.
* Multilingual capabilities are considered a strong asset.
Place of Work:
If you think you have the right skills for the role, share your profile with us and do not hesitate to contact us!
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Training and Information Technology
* Industries
Industrial Machinery Manufacturing
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