Company Overview Work hard. Have fun. Make history. At Amazon it is expected no more and no less from you. Ever since Amazon opened its doors, it has been an aim to become the most customer-centric company in the world. How is this achieved? By having people like you who make sure that customers find everything that they are looking for online – at great prices and convenience. Both Amazon and sellers who list their products on the sites already offer millions of new and used items in a wide range of categories. Come and experience a company that reinvents itself every day. Immerse yourself in an environment that is fast-paced, expanding and is continuously inventing new efficiencies and offering great opportunity for its customers and for you! You'll help Amazon create the Earth's greatest shopping experience – a store featuring more products and brands with the most compelling content compared to any other online or offline store. This is a great platform from which to launch a career with Amazon. Role Responsibilities Facilitating relationships with external business partners, understanding their basic goals, drivers and metrics. Diving deep into vendor issues, gathering, analyzing and sharing data to help push data-driven business decisions. Participating in the coordination of vendors' journey with Amazon, contributing to set expectations and facilitating discussion using a preset agenda. Acting as one point of contact and trainer for offshore team members and local teams, identifying issues and ensuring they are addressed, documented and resolved in a timely and professional manner. Proactively scoping, participating in and delivering small local scale projects, defining clear briefs and roadmaps, and setting expectations of stakeholders effectively. Supporting projects with future EU rollout/constraints in mind. Auditing and supporting the quality/efficiency of service processes, analyzing and fixing root cause. Serving as an innovative centre of excellence, working on catalogue pilots and testing new initiatives. Providing value-added recommendations to enhance systems and programmes. Operating with considerable autonomy, frugality and discretion, working efficiently with good prioritisation and judgement, helping identify and evaluate potential risks and contributing to appropriate corrective action. Communicating and collaborating effectively with EU peers and management, sharing knowledge with others (both verbally and in writing), within and outside your team. Responding promptly and accurately to questions from both customers and internal business partners, including leadership teams, and escalating issues promptly and appropriately when necessary. Basic Qualifications 2 years of program or project management experience Experience using data to influence business decisions Preferred Qualifications Knowledge of SQL and Advanced Excel (Array and Statistical formulas) Knowledge of basic and systematic approaches to manage projects/programmes Experience in back-office operations, escalation management and troubleshooting environments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. J-*****-Ljbffr