Job ID: 10385134 | Amazon (Shanghai) International Trading Company Limited
Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth's largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace over 20 countries, adding millions of new products. We, CN2EM team aim to deliver on this vision by exploring, inspiring and empowering quality CN new Sellers to launch and succeed on Amazon global marketplaces, with friction‐free Seller experiences, and enable our seller success along the global expansion journey.
As a CN2EM Central customer success manager, you will be responsible for business strategic planning and driving various programs related to CN2EM Seller success at key domains, including and not limited to merchandising, incentive, new marketplace launch, logistic, inventory and etc. This role requires a program management mindset and capability—most critically Invent and Simplify.
You will work with internal AM teams to identify the needle‐moving points to boost seller success, and derive initiatives for Seller experience improvement across different product solutions. You will perform deep dives to derive analytical insights, and share data‐driven insights to discuss & influence stakeholders, including but not limited to CN AM teams, PMO team, Marketplace partners, and global central functions.
The ideal candidate should be able to work in a cross‐functional, cross‐cultural and fast‐paced environment; have a persistent learning appetite, superb analytical capability, strong interpersonal & communication skills, along with customer obsession and ownership. You will be expected to be innovative, yet frugal, and strong in delivering results.
A day in the life
There is no typical day as CSM. You could start the day with an early meeting debating with global counterparts, or brainstorming session on a critical issue surfaced during biz review, or self‐studying latest industry trends you are interested in, or fire‐fighting an urgent escalation, and also visit seller to understand how we iterate our products solutions to enable their success.
The topics you encounter are seldom repetitive, and most likely they are across a broad range of data analytics, program planning, deal execution and opportunity optimization. In Amazon, it's always Day 1!
Key job responsibilities
- Proficiency in English and Mandarin communication
- Develop and define the right business metrics and models to monitor business performance associated with various programs
- Conduct comprehensive data mining & analysis to identify business opportunities and contribute to entire org‐level business strategy and business planning
- Drive business insights generation and provide guidance to account management team to help generate actionable next steps, and improve account management efficiency
- Accumulate in‐depth Seller learning under each profile and generate business insights to help EM Sellers grow
- Co‐work with multiple stakeholder / business teams to develop new business initiatives and translate them into execution
- Structure work flow across the team to effectively implement each workstream & related operational activities
- Develop, implement and automate new and existing processes in a standardized and scalable format, while leveraging global resources to drive improvement based on local needs whenever possible
- Work closely with Account Managers to manage and drive critical programs
Basic Qualifications
- 5+ years of business analyst, data analyst or an equivalent role experience
- Experience communicating and handling cross‐functional programs including project stakeholders, technical program managers, and software development teams
- Bachelor's degree or equivalent
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience developing and executing sales strategies, tactics, plans, processes, systems and programs
Preferred Qualifications
- Experience developing, deploying and managing AI products at scale
- Ability to adopt fast‐evolving AI technology and apply them to business
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
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