H3Overview /h3 /brpEvery day, Imagine Communications is delivering billions of media moments all over the world — anywhere, anytime and on any device. Imagine Communications delivers innovative, end-to-end media software and networking solutions to over 3,000 customers in more than 185 countries, including the top broadcast facilities and the most technologically advanced sports and live-event venues. /p /br /brh3Why Imagine? /h3 /brpImagine is reinforcing its position on the Broadcast and Channels TV industries with the latest technologies. The company has operated for more than 20 years in the market, continues to develop experience and solutions. Partner of big worldwide TV groups (over 100 channels) and partner of local and innovative single Channel TV. Imagine offers the possibility to discover traditional TV and latest Broadcast technologies in different contexts over the world. /p /br /brh3A Bit About The Role /h3 /brul /brliInstallation support of Imagine solutions: Automation/Video Servers, Channel in the box, MAM, Graphics, Gateways solutions /li /brliSetup with traditional SDI and new solutions: 2110, 2022/6, TS, HDR, JpegXS, Docker, hybrid system /li /brliGet in touch with product lines and RD to improve solutions and answer customer needs /li /brliSupport on large and innovative projects during implementation continuing support during live migration /li /brliTravel to different countries to support manage key customers based in West Europe and Africa /li /brliSupport sales for any potential future opportunities /li /brliDeliver on site and remote services /li /brliThe role is based in West Europe, there are offices in London and in Paris. Possibility to work remotely. /li /br /ul /br /brh3Technical Commissioning and Training /h3 /brul /brliProvide on-site installation of equipment and secure its operation /li /brliDeliver basic operation and maintenance training to customers /li /brliProvide troubleshooting of assigned equipment at the customer site /li /brliProvide alternative solutions to customer issues where the current solution does not meet customers’ expectations /li /brliProduce simulations of customer-reported problems and test various alternatives and options to arrive at a resolution to the problem /li /brliInterface effectively with other departments to resolve on-site customer issues /li /brliFollow-up with customers to ensure issues are adequately resolved /li /brliAct as an advocate for both the company and the customer /li /brliArrange for module exchange or factory repair of customer product /li /brliComplete expense and field trip reports timely and accurately /li /br /ul /br /brh3Technical Product Support /h3 /brul /brliResolve customer product/System issues following defined support processes /li /brliArrange for module exchange or repair of customer product /li /brliEnter service calls and associated activities into CRM system accurately and in a timely manner /li /brliEscalate more complex technical issues through the appropriate system /li /brliSupport e-service tools such as customer queries and repair /li /br /ul /br /brh3About You /h3 /brul /brliEngineering or Bachelor’s degree /li /brliGood communication skills (written and spoken English) /li /brliExperience with Broadcast Playout Technologies (ideally minimum 5 years) /li /brliDeep and thorough knowledge with hands-on experience with Automation/Playout/Graphics/MAM/Newsroom/Infrastructure workflow (preference for candidates familiar with Imagine products Services) /li /brliUnderstanding of service-based architecture /li /brliPositive, professional attitude with ability to work independently as well as support for team members when required /li /brliAvailable to travel (mainly in West Europe and Africa but could be over the world too) with ability to work remotely /li /br /ul /br /brh3What does our team say? /h3 /brp“Working in Professional Services has made me see the result of improving quality for Customer satisfaction which in turn benefits Imagine as a company as well as customers. Working at Imagine has allowed me to implement changes to processes and see how I can make a real impact in my role. The atmosphere is friendly where teams collaborate and work well together.” /p /brpThe team is collaborative, shared experience over the world, and supports each other. /p /br /brpCelebrating difference, together stronger /p /brpAt Imagine Communications, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our customers, our employees, our products, and our communities. We are committed to providing an environment of mutual respect. Imagine Communications is proud to be an equal opportunity workplace and is an affirmative action employer. /p #J-18808-Ljbffr