Ensure the correct IT support to the business.
Competenze, Esperienza, Qualifiche: se possiede i requisiti giusti per questa opportunità, si candidi oggi stesso.
Responsibilities
* Diagnose and resolve hardware and software issues involving network connectivity, email clients, teleconference systems, printers and more.
* Monitor tickets to ensure SLA response and resolution
* Receive incoming calls, handle walk-in guests, troubleshoot as needed
* Consult with third-party support and PC equipment vendors to resolve out of scope issues
* Provide first and second level support for desktops, laptops, and mobile devices
* Troubleshoot network connectivity issues including off site LAN and wireless access to office network
* Provide telephone and email support for clients via step-by-step instructions, or using remote access software
* Assist employees with VPN dial up and wireless connections when working remote to allow them access to the network
* Provide critical support in troubleshooting and maintaining all system applications and hardware resources
* Assist customers in resolving basic technical problems by providing guidance regarding software and hardware problems
* Maintain/fix PCs configuration to be compliance with to Company's xivgfpx IT policies
Technical Skills, Qualifications and Professional Experience
* Strong understanding of operating systems, software, and devices
* Providing remote technical support via internet or phone
* Knowledge of ticketing systems
* Maintaining operating systems by repairing hardware and configuring software