PAt eBay, a global ecommerce leader, we are changing the way the world shops and sells. Our platform empowers millions of buyers and sellers across more than 190 markets worldwide. We are committed to pushing boundaries and shaping the future of ecommerce for enthusiasts. /ppOur customers are our compass; authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. We are in this together, sustaining the future of our customers, our company, and our planet. /ppJoin a team of passionate thinkers, innovators, and dreamers to help us connect people and build communities, creating economic opportunities for all. /ph3About the Role and Team /h3pCertilogo is a pioneer in digital authentication services, offering innovative solutions to verify product authenticity and build consumer trust. We are dedicated to delivering exceptional service and are looking for a client-focused individual to join us as a Client Support Representative. /ppIn this role, you will serve as the primary contact for our clients, providing crucial support to ensure their needs are addressed effectively and promptly. Responsibilities include handling business inquiries for professional services, reporting operational issues, following up on production progress for physical labels, solving issues, and escalating complex problems to specialists. Your role is vital in maintaining high levels of client satisfaction and ensuring excellent service delivery across digital and physical products. /ph3What You Will Accomplish /h3ulliServe as the initial point of contact for clients via phone, email, chat, or other communication channels. /liliAccurately log issues in Certilogo's issue tracker, qualify them, and route to a specialist if needed. /liliEnsure accurate and timely responses to client inquiries. /liliDiagnose and resolve basic technical issues related to our professional interfaces. /liliProvide step-by-step guidance and solutions to resolve client problems. /liliIdentify complex issues requiring specialized attention and escalate them appropriately. /liliFollow up on reported issues to ensure resolution. /liliAssist clients with inquiries related to manufacturing and logistics of physical labels. /liliCoordinate with operations teams to resolve concerns about order production or delivery. /liliMaintain accurate records of client interactions, issues, and resolutions. /liliGenerate reports on common issues and client feedback for continuous improvement. /liliPerform daily data entry to keep Certilogo systems updated and accurate. /liliGather and document client feedback to improve products, services, and the overall client experience. /liliCommunicate feedback to relevant departments for action. /liliCollaborate closely with other teams such as project management, technical support, manufacturing, and logistics to ensure unified client care. /liliParticipate in team meetings and contribute to process improvement initiatives. /li /ulh3What You Will Bring /h3ulliExperience in client support or related fields, especially within the fashion and apparel market. /liliStrong problem-solving skills, with the ability to resolve technical and logistical issues. /liliExcellent verbal and written communication skills. /liliAbility to handle multiple tasks and organize effectively. /liliFamiliarity with issue tracking systems (e.g., Jira) and support software is a plus. /liliUnderstanding of operations, IT, and ERP systems to support client needs. /liliAttention to detail and experience with data entry for maintaining accurate records. /liliA client-centric attitude committed to providing exceptional service. /li /ulpeBay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status. If you require accommodations, please contact us. We are committed to ensuring digital accessibility for people with disabilities. /ppuEmployment Type: /u Full-Time /ppuExperience: /u Unspecified /ppuVacancy: /u 1 /p #J-18808-Ljbffr